I received this email today from Ebay... This account is app. 6 months old. Reached Power Seller & Top Seller status. the account was inactive for about 2 months and a week ago I started selling again.
The items are vero hats, but I have 99% feedback and the only neg I received was due to someone saying the brim wasn't flat!! No mention of vero or f*ke.
Anyone have advice here? Any feedback is greatly appreciated.
To help you be a successful seller and ensure a safe experience for the eBay community, your account has been restricted until additional information can be verified or obtained and we're able to confirm that your use of services meets the guidelines in eBay's User Agreement.
I understand that this process may seem confusing. Please let me explain a little more about it. We're committed to reducing both fraud and negative buying experiences on eBay. To maintain a safe marketplace, we sometimes restrict selling activity, end active items, or suspend accounts until additional information can be verified or obtained. These actions are not necessarily meant to be a reflection of your account's activity, but rather a preventative measure.
To appeal process this restriction, please review the following guidelines:
-- Submit all of the following information by fax (fax number below):
- Documentation that shows that you purchased the item(s) recently listed for sale on eBay. This can include either manufacture invoices or receipts. Unfortunately, we're unable to accept photos of the items to fulfill this requirement.
-- Important --
- Make sure that your name and user ID appear on each document that you submit. If this information isn't included, it can't be processed.
- Be sure your submitted documents are current, valid, and legible.
Fax all documents to:
eBay
Attention: SRM Appeals
Fax number: (801) 880-7018
-- Note --
- It may take up to 3 business days to review your information.
- All documents submitted will be destroyed after we review them.
Please reply to this email after the above requirements have been met and we will begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.
We appreciate your cooperation in resolving this matter as quickly as possible, and we look forward to working with you in order to establish a strong selling history and successful business relationship.
Thanks,
eBay
H65133
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