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eBay Suspensions General issues related to eBay Suspensions. Mostly geared towards eBay.com.

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  #1  
Old 06-09-2013
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Post Suspended issues

My story starts 3 years ago, when my best friend of 20 years sold over $50K on ebay in 2 months....I had been selling for 10 years with little or no problems...well, when he hit that 50K mark, ebay suspended not only his account, but the accounts of every persons computer he'd ever been on..that was about 70! Me, my ex-wife, his ex-girlfriend etc...it took me about 10 days of non-stop calling to get a call back from e-bay.

I had 20 seller accounts at that time and after we talked, and I explained how and what had happened....the ebay guy wanted to re-instate just 1 account....I did some more talking and we agreed on 5 being re-instated....By the way...the person on the phone with me at the time was Matt Halprin, who is now VP of trust and safety, but was not at that time...just a higher up trust and safety guy......Anyway, life goes back to being fine for almost 3 years, then out of the blue, boom, all my accounts are limited....for being linked to a suspended account.

So, I tell them yes, I'm linked to lots of suspended accounts, that was our deal 3 years ago. ...So, they re-instate 1 out of my 6 current seller accounts...and the one they re-instate is by far, the newest of all my accounts...about 1 year old....some of my others were 13 years old! So, again, I start making calls telling them, nicely, how insane it is to limit an account that has been selling for 13 years, and then re-instate an account that is only a year old??? So, then I get an e-mail saying I can appeal this after 90 days.....but 90 days of selling on one account will kill me, so I go back to calling and e-mailing.

I got a trust and safety who agreed with my position and after looking into my case, actually called me back on the phone and told me he made a bunch of notes and is forwarding it on to the guys who make these decisions. He said they will get back to me in 3 business days...which will be this wednesday.....I'm confident that if I can get on the phone with them, I can convince them to give me some of my accounts back opened....I did it once....if I can't get them on the phone, I'm probably screwed, because, they can be much more heartless from behind a screen.

Anyway, if anyone can learn anything from this...I feel good......And by the way......and this may be stating the obvious.....but if you call ebay and someone answers with a Asian sounding accent, just hang up and dial again...their calls are randomly routed all over the world, and I have learned the hard way....you get NO HELP from those reps....they are cut and dried...you're screwed and that's that! The people in Utah are much more sympathetic to a story. I'll re-post and tell you what happens to me by wednesday.

Last edited by Stonecold; 06-09-2013 at 09:43 AM.
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Old 06-09-2013
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When you post next time SPACE the sentences so it is easier to read.

We'll await your results.

In the mean time, read about becoming stealth for something for the future.
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Yes, I just bought a new account yesterday from a seller here to see how complicated it is.

I 'm not too much of a techie....so I don't know how to keep IP's separate etc....but I'm on the fast track to learning.

also Once I get this new account and list the 1st item...( after a few weeks) won''t they suspend me until I do a phone verification?

I' have no idea how to get around that yet, but maybe the person Im buying account from will tell me??
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Old 06-10-2013
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Your story may have started 3 years ago but your STEALTH journey begins now. You bought a new account - have you made sure that you are NOT linked to old accounts?

If you can, speak to your seller but you must learn stealth NOW.

All the best.
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Old 06-10-2013
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I haven't even took possession of it yet.

but before I log into it, I will be 100% sure I'm not messing it up.

this one is to test the water and my competence level.

then if I do OK, it's full speed with another 10 of them!

I'm in a holding pattern until I hear or don't hear back from the Risk management team before wednesday.
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Old 06-11-2013
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Quote:
Originally Posted by Stonecold View Post
I'm in a holding pattern until I hear or don't hear back from the Risk management team before wednesday.
That should not stop you from understanding stealth right away and learning how to operate the back-up accounts. I wouldnt hold my breath for great news - I hope for you but...pp can be shifty
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Old 06-11-2013
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Quote:
Originally Posted by rsot View Post
That should not stop you from understanding stealth right away and learning how to operate the back-up accounts. I wouldnt hold my breath for great news - I hope for you but...pp can be shifty
So can ebay which is the OP's main issue.

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Old 06-13-2013
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So....the boys at eBay told me today, they are going to keep me limited on 5 out of my 6 seller accounts until 30 days, then I can appeal and if I'm clean, probably get some or all of my other 5 accounts back to selling.

They say they want a "history" built. So...in typical eBay fashion...they limit a 13 year old account to watch me build history on a 6 month old account???

Has to be the most successful company run by idiots in the history of the USA.
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Old 06-13-2013
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They also lie.

Keep going with learning stealth.

Do not rely on their word.

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Old 06-13-2013
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You must be a pretty good talker... Most of the time you wont get as far as you have...
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Old 06-13-2013
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Well, I am a pretty good communicator, but I also have done nothing and these

poor T&S guys squirm on the phone because they quickly realize that they are

defending a pretty much indefensible position.....but trying none the less. So,

July 5th is my new date for possible change....but in the meantime, I'm getting

all the stealth accounts ready!
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  #12  
Old 06-17-2013
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Quote:
Originally Posted by newjerseymax View Post
You must be a pretty good talker... Most of the time you wont get as far as you have...
Agree -you actually got somewhat far - still, I would not rely on their word...they may just be trying to keep you quiet for 30 days...will see what happens after 30 days
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Old 06-17-2013
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Quote:
Originally Posted by Stonecold View Post
. So,

July 5th is my new date for possible change....but in the meantime, I'm getting

all the stealth accounts ready!
Be as ready as you can.

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Old 06-17-2013
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Amen...I've been dealing with ebay, full time, for 14 years...I'm waaaaay beyond trusting more than 10% of what they say
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Old 06-18-2013
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10% is giving a lot of credit...
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Old 06-27-2013
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OP would you call EB on my behalf? LOL, You are awesome. But GB is right "EB & PP lie big time".
Told me to pay $600 in fees and they would reinstate all. BIG LIE, me loose the $$$.
Go stealth for the future.
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Old 07-01-2013
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Quote:
Originally Posted by joesshooze View Post
OP would you call EB on my behalf? LOL, You are awesome. But GB is right "EB & PP lie big time".
Told me to pay $600 in fees and they would reinstate all. BIG LIE, me loose the $$$.
Go stealth for the future.
i'm curious why you believed them?
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It was my original eb acct. I had no knowledge of any of eb's rotten, underhanded practices. Wouldn't you if you had a 13 year old acct. with over 300 + transactions. Never an issue until some AH accused me of selling replica Nikes. They were not! They were my personal shoes that were bought at Footlocker w/ receipt. Sooooo...
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Old 07-01-2013
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If I got a 13 year old account suspended for selling a pair of shoes that I had a store receipt for...I'd bet both my farm, and yours, I could get that account back up and running. There must be more to that story?

Last edited by Stonecold; 07-01-2013 at 07:27 PM.
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Old 07-01-2013
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P.S. My appeal date is the 5th, so I'm doing it on the 6th, but in the meantime, I sold my

1st stealth item yesterday (yay)....and I'm listing 2 more tomorrow....will listing 4 items a week

get me in trouble?.....this stealth account is 3 weeks old.

Last edited by Stonecold; 07-01-2013 at 05:53 PM.
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Old 07-02-2013
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@stonecold, looks like you are building your account slowly and understanding the process
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Old 07-03-2013
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Quote:
Originally Posted by Stonecold View Post
P.S. My appeal date is the 5th, so I'm doing it on the 6th, but in the meantime, I sold my

1st stealth item yesterday (yay)....and I'm listing 2 more tomorrow....will listing 4 items a week

get me in trouble?.....this stealth account is 3 weeks old.
Slow and steady.

Looks like you are building your account slowly and understanding the process.

Good Work
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