contact customer care to confirm ID and supply invoices - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion! > eBay Suspensions

eBay Suspensions General issues related to eBay Suspensions. Mostly geared towards eBay.com.

Closed Thread
 
Thread Tools
  #1  
Old 09-10-2013
secret storm's Avatar
Junior Member
 
Join Date: Jul 2011
Posts: 317
Thanks: 148
Thanked 32 Times in 27 Posts
Activity: 1%
Longevity: 64%
iTrader: (1)
Default contact customer care to confirm ID and supply invoices

I have had this account for over three months every transaction has been
perfect and all of the sudden out of nowhere I try to list one item out of a 10 items a month selling limit and it says.

''Please contact customer care to help us confirm your identity''

Once your identity is confirmed you can continue with your activity.

All the information is stealth and is not real.

As the lady was looking up my information they did not find anything but then she said it was an error on her end???????

Does ebay have access to databases now to look up real address and real public information to see whos actually living there or what?!?!?!?!?

The ebay representative then said I will lift your limit and call you tomorrow to confirm your identity?

What are they going to do? What are they using now I have had so many stealth accounts and its the first time I have ever ran into this problem?

I wish they would let me keep selling or if anything else make me fax a ID and utility bill and stop jerking me around.

Is that what they will do if they can't confirm my identity over the phone?

It says in the Stealth Book to use a Nickname or Name Variation but if they can see everything now that wont even help you.

The name I used is not anything close to any account that got banned or suspended in the past and the stealth account name is not even close to my real name.

The address on the account is valid you can find it on mapquest or google maps. So what is the problem?
The complete step-by-step guide to get back to selling today!

  #2  
Old 09-11-2013
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 41,969
Thanks: 5,467
Thanked 8,998 Times in 7,022 Posts
Activity: 0%
Longevity: 95%
iTrader: (6)
Default re: contact customer care to confirm ID and supply invoices

What is happening is the ebay game has been undergoing changes.

This has been happening for many months.

The forum has many posts regarding MC999. Although you have not said this was the notice, it appears to be what you got.

If your phone number is working, this should be sorted after you take the call.

ID may be the next step.

Good Luck
  #3  
Old 09-11-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 58,248
Thanks: 4,616
Thanked 7,105 Times in 6,472 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default re: contact customer care to confirm ID and supply invoices

eB has been having glitches and seems like they are trying to reach farther than they have before with these ID checks.

1. Have a working number.
2. Know your account info.
3. If weird questions, reply with "No" or that is not applicable...non-existent, etc.

All the best
  #4  
Old 09-11-2013
Junior Member
 
Join Date: Jul 2013
Posts: 67
Thanks: 45
Thanked 18 Times in 12 Posts
Activity: 0%
Longevity: 48%
iTrader: (2)
Default re: contact customer care to confirm ID and supply invoices

I just went through this a few nights ago with eBay. I have a 36 day old stealth and I'm just listing household items after buying a half dozen small buy's over the first month to get some positive feedback listed.

I listed a new bed related item (stealth just in case ebay reads these posts) and made the mistake of checking the box while listing that allowed me to ship the item from another location.

I did this because I figured I needed my shipping cost to be accurate once the item sold and I print out the USPS shipping based on distance from buyer as well as weight and package size. My stealth account exists 2 states away from my real address.

As soon as I clicked on "list it now" BOOM.....MC999 your listed items have been removed and you need to contact us within 48 hours to verify your identity. If you do not contact us your account may me suspended.

So here was my experience with ebay:

They only offered 2 ways to contact them, I call them or they call me so it was best for me to have them call me.

They called almost instantly after I picked option 2. They asked what they could help me with so I had to initiate the problem. I kept it simple and played dumb.

"I'm new to eBay and I must have made some kind of mistake when I tried to list several things to auction. I got a message saying to call customer service right away to verify my identity." Can you help me with this because the last thing I want is to start off on the wrong foot?"

Nice lady on the eBay end asks who she is speaking with and then asks for my user id and after a pause asks what was the last item I listed. I tell her about the bed accessory and she asked how I got this item.

I told her it was a duplicate gift, is new and has never been removed from the manufactures package. I added that because it was a gift I did not get a receipt so I had no store to return it to for a refund.

She asked if she could place me on hold, I said sure no problem. At this point in time with my new account at risk I want to be sure I am coming off as the nicest eBay member she ever worked with !!

After minutes on hold she comes on and asks "where are you calling from?"
I told her my home address in Texas (stealth info). "So what phone number is this you are calling from?". I told her it is my home phone (stealth number).

She asks if she can place me on hold again. I held for a few more minutes and she comes on and says "I am going to transfer you to our Trust & Safety Dept. so don't hang up".

Trust and Safety comes on the line and this lady sounded like she was not a happy camper and she had a bit of a Indian accent but was easy to understand.

This lady says "your user id please." Answered. "Where are you calling from?" Answered. "I need your complete home address". Answered (all this is stealth info and even the address does not exist). " What is your PayPal email address?" Answered (again, stealth PayPal info).

"What did you list that caused the message you received?" I answered.
"What kind of items are you going to sell on this account?" I said household, antique collectables and garage sale type stuff that I have accumulated over the years.

She placed me on hold for over 7 minutes. I'm looking at my cell phone screen showing this call was at almost 30 minutes duration !!!

At this point I figured this account is dead. They're going to want a fax of my Drivers License and my most recent Utility Bill, neither of which exist.

She came back on and said "OK I have been allowed to reactivate your account so you have full access again. The first 2 items you listed will be showing in your unsold tab and you can relist those items. Since the last item you listed brought a hold on your account before it went live, you may be able to find it as a saved draft. If it's not there then you will have to recreate that auction. Please give us up to 1 hour for all this to take effect."

Then came the typical "is there anything else I can help you with this evening?"

There was but I didn't mention it. I need my pants changed.

At no time did eBay bring up the "shipping from another location" thing.
I had a story to cover that if asked: "I'm out of state for the next few weeks helping my dad recover from surgery and I brought along some items to list and sell on eBay to keep me occupied during my stay. I thought it best to change my ship-from location to be from where I am temporarily."

Many important facts (for me anyway) were learned from this.

Non-existing address was not a problem.

Forwarding a Google Voice number to a non-contract cell phone was not a problem.

Keeping ALL your stealth information in print in front of you while on the phone is essential so you don't hesitate or have a dumb moment while answering all their questions. This means Email account, PayPal account and eBay account stealth info.

DO NOT post an alternate ship-from location on your listings. It attracts attention to a new member apparently. ( We are stealth anyway so why bother telling the truth about where we ship from?)

ALWAYS maintain a stealth cell phone with at least an hours use time available so your phone does not expire while in the middle of talking to Trust and Safety. Remove as much risk as possible of having a dropped call.
The Following 2 Users Say Thank You to vetman90 For This Useful Post:
justmuah (09-26-2013), secret storm (09-24-2013)
  #5  
Old 09-12-2013
zoneout's Avatar
Senior Member
 
Join Date: Dec 2012
Posts: 1,296
Thanks: 285
Thanked 256 Times in 196 Posts
Activity: 0%
Longevity: 53%
iTrader: (0)
Default re: contact customer care to confirm ID and supply invoices

This only took you 30 minutes to talk to those imbeciles? Consider yourself lucky they didn't take 3 hours of your life this time.
The Following User Says Thank You to zoneout For This Useful Post:
vetman90 (09-13-2013)
Closed Thread



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
has this happen to you: please contact customer care, help us confirm your identity marvadoxz18 eBay Discussion! 5 10-23-2012 11:56 PM
Being asked to contact Customer Support delboy UK eBay & Paypal 5 01-31-2012 06:54 AM
Paypal Limited. Paid cash. Can't supply invoices. roadblaster Paypal Limited 11 09-10-2010 07:56 AM
How do I avoid being asked to supply supplier contact Info.. creznor Paypal Limited 1 07-30-2010 10:03 PM


Aspkin Group

All times are GMT -5. The time now is 01:46 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts