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Below Standard Defect Rate
 

Hello. I am currently Above Standard as of my last review on the 20th for USA as well as Global.

Problem is that projected for August 20th Defect Rate shows 5.04% witch is Below Standard but I will be Above Standard for USA on August 20th.

Since with DSD Pro. I am only selling to US Buyers so that should not effect my placement on match right?

Is it possible my Defect Rate goes below 5.00% on Aug 20th to get Above Standard if I don't any feedback from Global nor I sell it to Global?

Will my account have any restrictions? Please help.

Note: I have been Below Standard for one month before but wasn't sure if it was in USA or Global.

Re: Below Standard Defect Rate
 

Are you below standard with the USA or global?

If you are only selling to the USA, then what ever feedback/sales receive will make your USA defect percentage go down.

But if you need to be above standard for global then you need to sell more global to improve your Defect ratings.

Change your method of delivery so that buyers receive there items faster, offer free postage etc..

Re: Below Standard Defect Rate
 

And remember to offset defects you need to build sales feedback is not relevant unless it's another negative in which case you get another defect and go even lower

If your account has very high limits than you have a chance, with this new system it's just so hard to maintain an account to even standard anymore, you want to try and sell an item that is very simple and cheap and something that will sell fast to get your transaction number up

You need to take the number of defects and divide that into the number of transactions and that will give u the defect percentage, I know for TRS it's 2.0%

So you can figure out how many more transactions you need and of course defect free to offset them defects and lower that percentage

It's terrible because the post office always makes mistakes and u always will get someone that will open I case of not received that will count as a defect, or if an item breaks, which I hate also, that the buyer instead of messaging u direct needs to open a case, because they feel that because the sale is online they are out an item and there money

A lot of new buyers do not realize the power they have as a buyer in eBay so a problem that I would gladly fix, by a simple message , they feel they need to open a case and it makes me laugh at how they make the situation look so bad because they feel it's necessary if they are to be refunded

Buyers , especially new , still do not see eBay as a legitimate store, that if they get something that is broke they get nervous and think they need to cause WW3 first to get a new item Or a refund

That is there first impulse rather than a simple message to the seller

But anyway with the new system the way to survive is to really spread sales thinner than ever and always make accounts

Re: Below Standard Defect Rate
 

Currently, I am a Above Standard for USA and Global. USA is 4.31 defect and global is 5.04 which is below standard. Projected global is 5.04 for August 20th. eBay rep said I will forever stay below standard in global if I don't ever sell anything? Is this correct. My ratings are based on 12 months though.

Re: Below Standard Defect Rate
 

What is considered standard now is it 5%???

Just say it's 5% and u are at 5.4% currently August 20 will be a review from June,2013 to July 2014 , so you need to make,some fast sales now before July is over, so u have like 8 days to try and bring urself back to standard, sales starting Aug 1 will go towards Sep20 review

Re: Below Standard Defect Rate
 

USA is 50 out of 1,159.
Global is 92 out of 1,827 which shows 5.04% projected Aug 20th.

What if I don't ever sell global and just keep selling to US Buyers?


What do you mean high limits? You mean selling limit? It's 5,500 items or 89,500$ a month.

So after doing some research. I see lot of upset sellers on eBay like never ever before. It seems like eBay doesn't care about the little man. I predict eBay will revise their criteria for case opened just to check status on the delivery. This is going to make lot of sellers from above standard or even TRS to Below Standard.

Re: Below Standard Defect Rate
 

There is no more Standard for USA and Global. Under 2% is TRS. Under 5% is Above Standard. Over 5% is Below Standard.

I am at 5.04% projected for Aug 20th in Global not 5.4%. I believe this stat will count till July 31st. It's a 12 month evaluation

92 out of 1,827. So I need 11 sales till end of month with no more defects to bring myself to 5% flat? Am I right? What if I don't ever sell in global? Rep said I will stay below standard in global?

Re: Below Standard Defect Rate
 

Today it says I am 92 out of 1,828 which improves to 5.03%. I did not do a transaction in Global though. Where is that extra transaction coming from?

Re: Below Standard Defect Rate
 

I don't have a problem with selling an item at a loss at this point. So it looks like I need 11 Sales to any country other than the USA at the end of July 31st to reach 5% right which gets me Above Standard on Aug 20th Global? If the item is in China and a US Buyer buys it then what happens?

Re: Below Standard Defect Rate
 

If my item is in China and I want to block USA Buyers, it won't let me! If I sell an item to USA then that is not going to help my Global Defect right?

Re: Below Standard Defect Rate
 

Global sales includes sales from US.

You mentioned earlier that your total sales in US were 1159 and in Global were 1827. (I am sure you sold 668 outside US and not 1827)

If your Global sales now is 1828 and you didn't sell outside of US. Then now your US sales are 1160.

Re: Below Standard Defect Rate
 

so where ever you sell, it will help your Global defect rate (its better for you to sell only to US customers only because higher % of your Defects are coming from outside US)

defect rate outside US 42/668 *100 = 6.28%
defect rate within US 50/1160 *100 = 4.31%

Hope this helps!

Re: Below Standard Defect Rate
 

What's going on with tossing of "China" into the mix...dropship?

Re: Below Standard Defect Rate
 

Global sales are from China. Yes, dropship.

Re: Below Standard Defect Rate
 

Will getting Below Standard on just Global on Aug 20th get me restricted and/or suspended?

Re: Below Standard Defect Rate
 

5.09% for Global now

93 out of 1,828 for Global

50 out of 1,160 for USA

4.31% for USA

I sold a few items item to Global today so why aren't the transactions showing up?

Re: Below Standard Defect Rate
 

Doesnt update immediately

Re: Below Standard Defect Rate
 

Backlog usually. Updates do not happen at once.

Make sure to keep watching too

Re: Below Standard Defect Rate
 

Still has not updated.

Re: Below Standard Defect Rate
 

It's usually a couple days behind, if u look at the seller dashboard there is a date that shows where the metrics is up to, the date is really small font and usually 2 days behind

Re: Below Standard Defect Rate
 

As of Jul 23, 2014 is what it says for Global.

What happens if I get a Defect for these transactions in August?

Re: Below Standard Defect Rate
 

Update:

93 out of 1837 as of 24th Global.
50 out of 1161 as of 24th USA.

I had 10 transactions from the 23rd. 9 of them from Global and 1 to USA.

If I Buyer buys multiple quantities in one transaction then it will be counted as just 1 transaction right?

Selling to a US shipping address does not count as Global.

Re: Below Standard Defect Rate
 

eBays charm is gone, sales are slow anyway after the hack and Panda. These new defects make it impossible for somebody new learning the game to make it, vets know how to work the system as do I but is still worth it? maybe for some but they will also feel the brick wall.

The fun is gone, its just a nasty battle between sellers and buyers now who can also be your competitors, think how easy it will be now to loose an account after all that hard work of building and aging.

After 20 years, its time to move on. Just like this government and the course this country is on, eBay shall see the same fate.

Maybe something new will come along, strange nothing ever did. We just need a carbon copy of what the old eBay was up to about 07', I would take the wicked witch back over donnahole

Re: Below Standard Defect Rate
 

We are really at a mercy of eBay because they are pretty much a Monopoly at this point. If you go the alternative route of other sites like Bonanza and Etsy, the traffic is nowhere as eBay.

The only other that can compete with eBay is Amazon.

The reps seems like they read a script and each person gives a different answer.

Panda?

So from my experience I think we should be OK if you are selling in USA. Global is a huge risk.

5,500 a month or $89,500 is my limit. If they do drop my limits, I wonder what it will drop to? Would I get suspended?

What is that system they are working on? Stealth?

For someone who has their primary income as eBay need to think again carefully, that is just my opinion. Yes, I am blessed with nice full-time job but I also have an Entrepreneur mind and want to do something on my own as a career.

All the battles favor the Buyer not the Seller.

I've seen accounts over 10 years and have over 100,000 feedback get suspended forever.

I am a San Jose native so I was like born a few blocks away from eBay HQ. I knew about eBay when they started it.

The restrictions that eBay puts on certain items not allowed is the Federal laws right? They have to follow it.

Re: Below Standard Defect Rate
 

just give away items that are cheap and popular to raise the ratio if you have high limits to absorb defects, spread sales out over several accounts. Refund from a different Paypal to any buyer you have a issue with to avoid a defect, really sit back and think how this new policy effects you, cover you ass in every way possible. Leave a letter in the box stating if they open a case the "warranty" on the item is void, to call or message first.

eBay is broken, its best to move on and try new things. I do agree with you about not depending on it for income any longer, glad I made the switch this year after two long decades of living off of it. To me it is just not enjoyable anymore, which really was why I did it.

I feel bad for anyone trying to sell used items in any category, also expect all the good deals to dry up as they give the boot to several of your favorable sellers.

Really sad, but I expect nothing good to come from any of the policy's they try to spin as positive for a seller.

Re: Below Standard Defect Rate
 

I am watching this Defect BS as failure. I have items returned because the buyer didn't want to pay the restocking fees. Ebay wants us to ship fast free(and when they charge us on shipping fees) I am going to keep hacking away at it. As a seller i will making calls on each defect rating i feel is unfair. I will take my time and if other sellers do and they find their support lines filled perhaps they will rethink...or they will just hire more useless support people with the fee's kept from blowing out the TRS's discounts.

Re: Below Standard Defect Rate
 

seems like a lot of time to waste with expectations of getting somewhere when you already mention you know what to expect from CS. Simply grasp the real situation and adapt, or move on. eBay is really killing themselves off with this one, lets see how it plays out.

Re: Below Standard Defect Rate
 

This new system is just going to totally do away with great customer service and seeing a transaction through to the end

They just want un satisfied buyers, I'm so confused how they actually would put a system like this into place

If an item is lost now or gets damaged in the mail, many times the first contact about this is now a case, because eBay just leads the buyer to open a case up, so crazy,

So what incentive is there for a seller to go above and beyond to make a potential,bad sale an unhappy buyer into a great sale and happy buyer

It's like ok a case is open whether I respond right away or just wait it out days to fix an issue doesn't matter anymore

Re: Below Standard Defect Rate
 

Yea. That is what I am doing now. Selling very low priced to offering heavy discounts and putting 1 quantity so I don't get multiple quantities with single buyer.

5,500 items or $89,500 is my monthly limit. Is this good?

I only have 1 account and 1 PayPal.

Re: Below Standard Defect Rate
 

I really think eBay will revise this policy. It is a matter of time.

Re: Below Standard Defect Rate
 

Their stock has been doing pretty good though but it is a boring stock moving slow. The main reason is the bullish run since the 2008 market crash.

Re: Below Standard Defect Rate
 

I need 18-19 more transaction till July 31st to get 5.0% on Global on Aug 20th. Talk about some serious stress and worries. Even though I won't be to Global Buyers anymore and my USA shows 4.30% so I am OK there. If they do lower my limits then I wonder how much?

The system was made by the upper level executive right? So it is really coming from way upstairs. Ask the front line if they like the new Defect Policy.

The main Defect I think eBay will change is the Case opened just to check status of delivery. That is going to cause lot of Sellers fall beyond 5%. They have got to put a system for Buyers to must contact the Seller first.

Re: Below Standard Defect Rate
 

If a Buyer buys and item but does not pay and/or does not pay yet. Will I get credit for a transaction helping my Defect rate?

Re: Below Standard Defect Rate
 

Yes I agree with u there, about they should not allow a case to be open until contact was made with the seller or attempted

And than if the seller does not correct the issue , than the seller should be allowed to proceed

but there agenda is to do a house cleaning, it may even end up working to a lot of our favors, especially the members that operate over many accounts , the ones that are on one account, are in trouble

Re: Below Standard Defect Rate
 

If a Buyer buys multiple quantities with one transaction. Will this count as 1 transaction or multiple transactions helping my Defect Rate?

Re: Below Standard Defect Rate
 

Depends on the spacing out of the buyer's feedback as well...

Re: Below Standard Defect Rate
 

This Buyer can only leave 1 feedback since there is 1 transaction. Will this count as 8 or 1 transaction as far as helping Defect rate goes?

Re: Below Standard Defect Rate
 

I have called in (got a USA rep with a selling history)to get a DEFECT RATING removed. At this time they could not do anything. They are looking towards Aug 20th. I will be calling in again.

Re: Below Standard Defect Rate
 

Try to find out if there will be any changes to the Defect Rate policies?

Re: Below Standard Defect Rate
 

And this will likely affect your rates if not well handled