Hi all,
I’m a new member here and I hope someone could give me some advice on what I should do regarding my eBay problems.
First a bit of backstory (if you don’t want to read the backstory, read from the fifth paragraph onwards):
I had been using eBay since around 1999 when I made my first account that I have used exclusively for buying. I have bought 100+ items using that account without any problems and have a 100% feedback there.
This year I decided I wanted to sell some stuff and created a new account registered in Europe for that. I first bought several small items to get at least a 10+ 100% feedback rating, but when I tried to list an item for sale I quickly noticed that I was not allowed to sell it on the main ebay.com site like I had planned, but only on the regional site, which has a lot less traffic. To sell on the international eBay site you have to sell at least 10+ items on the regional site and wait at least 90 days since your first sale.
I thought that would take too long, so I decided to create a third account using my family’s address in the US. I might have been a bit too impatient, because I didn’t try to build up this account with positive feedback ratings like I did my other accounts and tried to list the same item that was not allowed to be listed on eBay.com with my second account. It worked without problems this time, but I scheduled it for three weeks ahead so the actual listing had not happened yet. I immediately noticed that on this account I was limited to 5 items per month. Although my first item was listed for less than $40, I thought it would be better to try some $0.99 cent listing first and delete the other item I had scheduled.
So I created one listing for some used stamps (that I never listed on any other account) and when I tried to list them I got a warning message stating are you sure these are genuine stamps and other guideline links. I read through these guidelines and I was pretty sure I did everything according to the rules, so I listed this item for sale (about 3 weeks after the account was created). The next day I get an e-mail that my account is suspended indefinitely. Since I got that message immediately after I listed this item and no other listings were active, I assume it has something to do with the stamps. These are used stamps with cancellation markings which are 100% authentic and exactly the same stamps are listed on eBay.com right now by other sellers.
This is the e-mail I got:
Quote:
“After reviewing your eBay account, recent activity has raised serious security concerns. As a result, we've taken the following action on your account:
- Your eBay account has been suspended indefinitely.
- Item listings have been removed. A list of removed items is available further down in this email.
You won't be able to use eBay in any way. This includes using another existing account or registering a new account. Any outstanding selling fees are due immediately, and any amounts that you haven't previously disputed will be charged to the billing method currently on file.
We've taken this precaution to protect our members while we make sure that the activity doesn't cause harm -- however unintentionally -- to the eBay community.”
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If it's not the stamps, I'm not sure what else could have caused the suspension.
Currently only my third account is suspended, so what do I need to do so my other accounts won’t be suspended as well?
Also I think my third account got unfairly suspended. Is there anything I could do to appeal the situation and get reinstated?
I haven’t opened any of my eBay accounts since the suspension, but I did use the same IP address for all 3 accounts, since I figured if I did everything according to the rules, there should be no problems. That was probably a mistake and other things that will probably not help is that they are all linked to the same Paypal account, even though different e-mail addresses were used. Also the shipping address on the third account is the same as the registration address on the first two accounts.
What can I do to salvage the first two accounts and/or get my third account reinstated? Any help would be really appreciated.