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account suspended, can't find out why
 

I login today, and I get a popup message on the app saying "the account for user ID "*" is suspended. you can only request information for current users." how can I figure out why it got suspended?

Re: account suspended, can't find out why
 

What did your email say? you will have a MC notice?
Can you copy it here?

Re: account suspended, can't find out why
 

the email address linked to it is on my desktop computer and I'm in the middle of moving so I don't have access to it. can't remeber the login because I never had to use it :/

Re: account suspended, can't find out why
 

also this account was at least 5 months old, and I was selling the same thing I sold about a month ago with no prior suspensions or warnings so I can't figure out why

Re: account suspended, can't find out why
 

If you cannot log into your emails, then you can go into your ebay account and read the messages, it will be there to.

Re: account suspended, can't find out why
 

it won't even let me login to my ebay anymore. when I tried to go into my messages on my app it gave me that error I posted above. when I logged out and tried to log back in it won't even let me

Re: account suspended, can't find out why
 

dont log in through the app, try a normal browser on your phone you are using.

Re: account suspended, can't find out why
 

oh yep that brought it up, thank you. trademark violation. suspended for at least 1 year. even tho hundreds of other people sell the same thing from China lol. I hate ebay

Re: account suspended, can't find out why
 

At least you know why now. :pout:

China will have different rules for selling which is probably why they get away with it.

Re: account suspended, can't find out why
 

I mean people are buying the same item from China and selling in the US like I am lol. I hate how ebay picks and chooses who to ban

Re: account suspended, can't find out why
 

Yes but some items you need permission to sell.
If not, you have clearly upset someone and they have reported you.
Competitors do this all the time.

Re: account suspended, can't find out why
 

I've sold this same item multiple times over the past few months tho without problems from ebay, at least 20 of them :/

Re: account suspended, can't find out why
 

Spread sales over multiple accounts then issues with competitors (which is only one of the potential reasons) wont become such a big problem.

Do ensure you change up your descriptions/photos if you are planning on selling exactly the same with on another account though, or no doubt you will be linked and the same outcome.

Re: account suspended, can't find out why
 

good advice, but I actually do that. this particular item I haven't sold in over a month on this account, I list it and within 24 hours I'm suspended

Re: account suspended, can't find out why
 

Ignore what others sell.

Concentrate on keeping your own accounts safe.

Sorry to hear your sad news.