Yes. Happens sometimes.
He's referring to the phone number on the account and is just confirming hes talking to the owner of the account. Shouldn't be any issue providing him the info hes looking for.
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AGED SUPER HIGH LIMIT ACCOUNTS: 10,000/$1,000,000 and 25,000/$500,000
They could ask for simply anything. So its crucial you have all the account info to hand before you call in. They can even ask trick questions to put you on the spot, i.e. How old are you?