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-   -   Tracking says item received (https://www.aspkin.com/forums/ebay-tracking/131132-tracking-says-item-received.html)

Paulm6049 11-05-2019 07:23 AM

Tracking says item received
 
Hi all,

I'm just looking for a bit of advise I dropship from amazon.co.uk to eBay.co.uk, lately i have started to get a lot of buyers saying item is not received, when checked, all items have tracking numbers added to eBay and tracking clearly states that the item has been delivered.

In these circumstances what is the best way to proceed, when buyer contacts us and I can see its received do I ask them to open a case.... so ebay can sort it?

What about when also an item has been delivered to neighbour or left in a deemed safe place by delivery driver.

What should my response be to buyers in these situations.

Any help would be appreciated.

rsot 11-05-2019 07:29 AM

Re: Tracking says item received
 
Welcome to the forum - all the best as you master stealth :thumb:

Best way to proceed is to speak to your dropshipper and see what's going on - first step

harminder86 11-05-2019 03:23 PM

Re: Tracking says item received
 
speak to the delivery team and amazon

agent006140 11-05-2019 09:47 PM

Re: Tracking says item received
 
Dont know about Ebay UK,but Ebay USA frowns on retail arbitrage,not dropshipping.
Your are engaging in retail arbitrage if you receive payment ,then place an order with another retailer and AMZN is another retailer.
Did you ask them to look around,?
Some drivers will take a picture of the package delivered.

WEI 11-05-2019 10:44 PM

Re: Tracking says item received
 
Get a refund from amazon, say you haven't received your item.
Usually these buyers are potential scammers trying to fool you around. I always tell these buyers that the drivers will visit them again to check their claims. Hours after, they closed the cases :d
Also, you can instruct amazon to take photos of the delivery.

rsot 11-06-2019 12:34 AM

Re: Tracking says item received
 
Quote:

Originally Posted by WEI (Post 1046762)
Get a refund from amazon, say you haven't received your item.
Usually these buyers are potential scammers trying to fool you around. I always tell these buyers that the drivers will visit them again to check their claims. Hours after, they closed the cases :d
Also, you can instruct amazon to take photos of the delivery.

Instruct Amazon to take photos of the delivery - what's this about?

Pandoras_box 11-06-2019 06:38 AM

Re: Tracking says item received
 
Quote:

Originally Posted by WEI (Post 1046762)
Get a refund from amazon, say you haven't received your item.
Usually these buyers are potential scammers trying to fool you around. I always tell these buyers that the drivers will visit them again to check their claims. Hours after, they closed the cases :d
Also, you can instruct amazon to take photos of the delivery.

Agreed that scammers are everywhere these days but getting a refund from Amazon is neither fair nor sustainable.
OP asking buyers to open cases is also a risky strategy that can lead to collateral damage of his eBay account.
This is basically lighting up a candle at both ends. It's only a matter of time for both accounts.

agent006140 11-06-2019 08:07 AM

Re: Tracking says item received
 
Quote:

Originally Posted by rsot (Post 1046770)
Instruct Amazon to take photos of the delivery - what's this about?

you cant instruct AMZN,but some drivers do take pictures of the package dropped at your home,like on the doormat,behind the plant etc.
In US,these drivers dont just work for AMZN,they could be working for Uber,Lyft,

agent006140 11-06-2019 08:40 AM

Re: Tracking says item received
 
some may just be pissed when they find out their order comes from AMZN,they go to AMZN and check and find out they can buy it for less themselves on AMZN.


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