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Old 2 Weeks Ago
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Default Tracking says item received

Hi all,

I'm just looking for a bit of advise I dropship from amazon.co.uk to eBay.co.uk, lately i have started to get a lot of buyers saying item is not received, when checked, all items have tracking numbers added to eBay and tracking clearly states that the item has been delivered.

In these circumstances what is the best way to proceed, when buyer contacts us and I can see its received do I ask them to open a case.... so ebay can sort it?

What about when also an item has been delivered to neighbour or left in a deemed safe place by delivery driver.

What should my response be to buyers in these situations.

Any help would be appreciated.
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Default Re: Tracking says item received

Welcome to the forum - all the best as you master stealth

Best way to proceed is to speak to your dropshipper and see what's going on - first step
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Default Re: Tracking says item received

speak to the delivery team and amazon
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Default Re: Tracking says item received

Dont know about Ebay UK,but Ebay USA frowns on retail arbitrage,not dropshipping.
Your are engaging in retail arbitrage if you receive payment ,then place an order with another retailer and AMZN is another retailer.
Did you ask them to look around,?
Some drivers will take a picture of the package delivered.
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Default Re: Tracking says item received

Get a refund from amazon, say you haven't received your item.
Usually these buyers are potential scammers trying to fool you around. I always tell these buyers that the drivers will visit them again to check their claims. Hours after, they closed the cases
Also, you can instruct amazon to take photos of the delivery.
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Default Re: Tracking says item received

Quote:
Originally Posted by WEI View Post
Get a refund from amazon, say you haven't received your item.
Usually these buyers are potential scammers trying to fool you around. I always tell these buyers that the drivers will visit them again to check their claims. Hours after, they closed the cases
Also, you can instruct amazon to take photos of the delivery.
Instruct Amazon to take photos of the delivery - what's this about?
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Default Re: Tracking says item received

Quote:
Originally Posted by WEI View Post
Get a refund from amazon, say you haven't received your item.
Usually these buyers are potential scammers trying to fool you around. I always tell these buyers that the drivers will visit them again to check their claims. Hours after, they closed the cases
Also, you can instruct amazon to take photos of the delivery.
Agreed that scammers are everywhere these days but getting a refund from Amazon is neither fair nor sustainable.
OP asking buyers to open cases is also a risky strategy that can lead to collateral damage of his eBay account.
This is basically lighting up a candle at both ends. It's only a matter of time for both accounts.
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Default Re: Tracking says item received

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Originally Posted by rsot View Post
Instruct Amazon to take photos of the delivery - what's this about?
you cant instruct AMZN,but some drivers do take pictures of the package dropped at your home,like on the doormat,behind the plant etc.
In US,these drivers dont just work for AMZN,they could be working for Uber,Lyft,
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Default Re: Tracking says item received

Quote:
Originally Posted by Pandoras_box View Post
Agreed that scammers are everywhere these days but getting a refund from Amazon is neither fair nor sustainable.
OP asking buyers to open cases is also a risky strategy that can lead to collateral damage of his eBay account.
This is basically lighting up a candle at both ends. It's only a matter of time for both accounts.
Correct, they are testing OP to see if he's going to play hardball knowing they'll play the dropshipping card when they make their ebay claim.

They're basically asking OP how much he values his account. I'll wager the problem buyers are quite likely competitors.
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Default Re: Tracking says item received

some may just be pissed when they find out their order comes from AMZN,they go to AMZN and check and find out they can buy it for less themselves on AMZN.
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