If buyer says he received the item in a case for not received. Will I win?. - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 04-12-2015
Junior Member
 
Join Date: Mar 2012
Posts: 400
Thanks: 0
Thanked 16 Times in 12 Posts
Activity: 0%
Longevity: 60%
iTrader: (0)
Default If buyer says he received the item in a case for not received. Will I win?.

I want to call the buyer. tell him about ebays defect B.s. See if he can say he received the item when escalated even tho the tracking never went through. Will I win?. Then just refund him directly.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 04-12-2015
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 59,230
Thanks: 4,673
Thanked 7,200 Times in 6,564 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

Depends on what the buyer 'says'....he could also report you to eB for harassing so be careful
Reply With Quote
  #3  
Old 04-12-2015
Junior Member
 
Join Date: Jan 2015
Posts: 45
Thanks: 53
Thanked 8 Times in 5 Posts
Activity: 0%
Longevity: 38%
iTrader: (0)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

don't call him, just send him a message straight up, be polite and nice as ####, tell him you will immediately refund the money if he can just cancel the case and even tell him that he can keep the item if he gets it. And then proceed to tell him about the ebay feedback rating bs, most non sellers don't know about this. Plain and simple act like it was your fault even thought is probably usps fault.
Reply With Quote
  #4  
Old 04-12-2015
Junior Member
Threadstarter  
 
Join Date: Mar 2012
Posts: 400
Thanks: 0
Thanked 16 Times in 12 Posts
Activity: 0%
Longevity: 60%
iTrader: (0)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

But even if he closes out the request I would still get a defect I think right?. I thought this is how ebay worked. I was under the impression That the only way to stop a defect was to escalate to ebay and win the case. If I am wrong please someone let me know. This is time sensitive and has been a couple days.
Reply With Quote
  #5  
Old 04-12-2015
Junior Member
 
Join Date: Jan 2015
Posts: 45
Thanks: 53
Thanked 8 Times in 5 Posts
Activity: 0%
Longevity: 38%
iTrader: (0)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

every time someone opens up a case, even if they agree to close it on good terms it counts as a defect. At least it happened to me on every single time someone tried to bs
Reply With Quote
  #6  
Old 04-12-2015
Senior Member
 
Join Date: Sep 2011
Posts: 3,126
Thanks: 11
Thanked 750 Times in 578 Posts
Activity: 0%
Longevity: 63%
iTrader: (0)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

Yep, win or lose, it's a defect.

I've had people open a "request" asking when an item would arrive, they get it the same day minutes later and close the "request" themselves, still a defect.

They apologize, say they didn't know they were opening a case, just wondering when it would arrive, doesn't matter, still a defect.
Reply With Quote
  #7  
Old 04-13-2015
Sausage's Avatar
Senior Member
 
Join Date: Mar 2008
Posts: 337
Thanks: 136
Thanked 51 Times in 39 Posts
Activity: 17%
Longevity: 90%
iTrader: (2)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

Still a defect. I have had them overturned on .co.uk but never on .com
Reply With Quote
  #8  
Old 04-13-2015
Senior Member
 
Join Date: Aug 2014
Posts: 251
Thanks: 233
Thanked 164 Times in 133 Posts
Activity: 4%
Longevity: 41%
iTrader: (9)
Send a message via ICQ to SilentHill Send a message via Skype™ to SilentHill
Default Re: If buyer says he received the item in a case for not received. Will I win?.

win or loose its a defect. and When the buyer cancels their request there is a nice message that says.

to make sure you are satisfied because you cannot REopen a case. So that might scare him to NOT closing anything without a refund beforehand.
Reply With Quote
  #9  
Old 04-26-2015
eternity4u's Avatar
Senior Member
 
Join Date: Dec 2008
Posts: 846
Thanks: 141
Thanked 86 Times in 73 Posts
Activity: 3%
Longevity: 85%
iTrader: (0)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

This is same thing for me.

The buyer stated I have received the item yesterday in a dispute. But opens a case today wants a refund.

So if the item have been delivered why open a case


Why open a case to state that I want a refund.

What are the chances here for this case to be won in my favour.

The item was posted first class. No tracking, not worth the cost.

Last edited by eternity4u; 04-26-2015 at 07:51 AM.
Reply With Quote
  #10  
Old 04-26-2015
GhostOfAmazon's Avatar
Executive [VIP]
 
Join Date: Apr 2015
Posts: 2,975
Thanks: 520
Thanked 719 Times in 520 Posts
Activity: 0%
Longevity: 36%
iTrader: (0)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

Quote:
Originally Posted by Athletichunta View Post
I want to call the buyer. tell him about ebays defect B.s. See if he can say he received the item when escalated even tho the tracking never went through. Will I win?. Then just refund him directly.
The only way to prevent a defect is to WIN a case that has been escalated to eBay.

HOWEVER: 95% of the time eBay will side with the buyer, even when the buyer is clearly wrong.
Reply With Quote
  #11  
Old 04-26-2015
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 42,042
Thanks: 5,509
Thanked 9,024 Times in 7,037 Posts
Activity: 0%
Longevity: 95%
iTrader: (6)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

Quote:
Originally Posted by Athletichunta View Post
I want to call the buyer. tell him about ebays defect B.s. See if he can say he received the item when escalated even tho the tracking never went through. Will I win?. Then just refund him directly.
Tell me, truly, what good will this do you?

What is going to happen should the buyer have a foreign accent & you start to think it's one of the scammers that plague your selling?

Define exactly what happened for better responses.

Include the value of the item too please.
__________________
Ever look at someone and think WhyTF has no one hit you with a shovel yet?
Reply With Quote
  #12  
Old 04-26-2015
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 59,230
Thanks: 4,673
Thanked 7,200 Times in 6,564 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

More often than not eB will side with the buyer unless there is a clear pattern of buyer activity...unfortunately.
Reply With Quote
  #13  
Old 04-26-2015
GhostOfAmazon's Avatar
Executive [VIP]
 
Join Date: Apr 2015
Posts: 2,975
Thanks: 520
Thanked 719 Times in 520 Posts
Activity: 0%
Longevity: 36%
iTrader: (0)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

Quote:
Originally Posted by rsot View Post
More often than not eB will side with the buyer unless there is a clear pattern of buyer activity...unfortunately.
That's a good point I didn't think about.

If sellers don't make a stand, the buyers will NEVER be held accountable.

Not many people are willing to do stealth just to BUY from eBay....
Reply With Quote
  #14  
Old 04-26-2015
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 59,230
Thanks: 4,673
Thanked 7,200 Times in 6,564 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

Quote:
Originally Posted by GhostOfAmazon View Post
Not many people are willing to do stealth just to BUY from eBay....
Fraudsters kind of do
Reply With Quote
  #15  
Old 04-26-2015
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 42,042
Thanks: 5,509
Thanked 9,024 Times in 7,037 Posts
Activity: 0%
Longevity: 95%
iTrader: (6)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

Quote:
Originally Posted by GhostOfAmazon View Post

Not many people are willing to do stealth just to BUY from eBay....
that's not accurate.

Hackers are using a form of stealth to do purchases.

Think about that: it's not their real info but use is made of another's info for a purchase.
__________________
Ever look at someone and think WhyTF has no one hit you with a shovel yet?
Reply With Quote
  #16  
Old 04-26-2015
GhostOfAmazon's Avatar
Executive [VIP]
 
Join Date: Apr 2015
Posts: 2,975
Thanks: 520
Thanked 719 Times in 520 Posts
Activity: 0%
Longevity: 36%
iTrader: (0)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

Quote:
Originally Posted by GreenBean View Post
that's not accurate.

Hackers are using a form of stealth to do purchases.

Think about that: it's not their real info but use is made of another's info for a purchase.
You both are right. I guess I thought about the trouble it is to do stealth, and the only reason I do it is for the $$$. I certainly wouldn't go through the hassle just to buy stuff, when there are so many other places to make purchases.

Sadly, I must concede to your point. Some people really are that dishonest.

Still, I think it's worth getting a few buyers banned in the long term. If they are NEVER punished, they will NEVER stop. Hopefully the actions of us (sellers) as a whole, can dissuade this bad behavior in the future.
Reply With Quote
  #17  
Old 04-26-2015
Bunneh's Avatar
Executive [VIP]
 
Join Date: Sep 2011
Posts: 4,949
Thanks: 666
Thanked 1,071 Times in 818 Posts
Activity: 18%
Longevity: 63%
iTrader: (24)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

Used to be pretty easy to get rid of buyers like these, 3 UPI strikes and you out, now they just get bidding restrictions, I have seen one buyer with over 300 feedback and around 200 of them are positive ratings with negative comments.

So you have as much chance getting rid of a buyer, as you do getting negative ratings being removed
__________________
*FOR SALE* AGED UK ACCOUNTS WITH SELLING FEEDBACK
BUY 3 AND GET ONE FREE HIGH LIMIT ACCOUNTS ENTER MY STORE HERE
GET A DEDICATED IP ADDRESS FOR EBAY & AMAZON HERE
Reply With Quote
  #18  
Old 04-27-2015
Junior Member
 
Join Date: Mar 2014
Posts: 253
Thanks: 21
Thanked 28 Times in 15 Posts
Activity: 0%
Longevity: 44%
iTrader: (0)
Default Re: If buyer says he received the item in a case for not received. Will I win?.

Quote:
Originally Posted by wakitiwa View Post
every time someone opens up a case, even if they agree to close it on good terms it counts as a defect. At least it happened to me on every single time someone tried to bs
WRONG. Learn the ins and outs of your seller dashboard.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Buyer opened up a case for item not received. Item lost in mail tho?. Still adefect? Athletichunta eBay Discussion! 7 04-08-2015 12:58 PM
Item not received case - eBay sided with buyer ebayfail eBay Discussion! 2 02-06-2015 05:05 PM
Can you re-open an item not received case as a seller once it's been delivered? imjustme eBay Discussion! 2 12-26-2013 02:22 PM
Buyer says item not received! Need Help!! Kcmarsh eBay Discussion! 10 01-04-2011 07:12 AM
buyer lodge item not received dispute, while item was delayed by custom... n4spd PayPal Talk 0 01-07-2010 12:17 AM


Aspkin Group

All times are GMT -5. The time now is 11:15 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts