Is this account lost?

[YEbayY]

Buyer opened a return request via ebay today she said the item i was selling was ⊗⊗⊗⊗ and illegal merchandise and threatened to contact ebay.
I said id happily accept return and give refund.
However, return request being opened does this mean the account is flagged up by ebay?

[rsot]

Technically, yes - because it can be considered a 'case' if you don't resolve it...it's open right now...

[GreenBean]

Originally Posted by YEbayY

Buyer opened a return request via ebay today she said the item i was selling was ⊗⊗⊗⊗ and illegal merchandise and threatened to contact ebay.
I said id happily accept return and give refund.
However, return request being opened does this mean the account is flagged up by ebay?

Did the toerag say all of that in the ebay message?

What's the value of the item?

Consider a straight out refund and let the buyer keep the item....

Go into damage control now.

[sln531]

It's going to be a toss up anyway, but just like GB said I would refund the money to the buyer and hope and pray he does not cause you problems!

But sometimes when you piss people off and get a bad taste in their mouth regardless if you refund his money back or not he still might so cause you problems just on the principal!

[dallis]

I'm thinking in the case of a claim of a ⊗⊗⊗⊗ product the buyer is supposed to destroy it not return it, or am I completely confused?

[sln531]

Originally Posted by dallis

I'm thinking in the case of a claim of a ⊗⊗⊗⊗ product the buyer is supposed to destroy it not return it, or am I completely confused?

No, I have never heard that? The person is supposed to return the product to the seller, regardless if it's Vero or not! That is required for a refund if they have come to that decision or ebay does.

[Bunneh]

yep i would refund BEFORE they try open a case. Depending on what the item is and price it is, the buyer could just be trying to scare you into getting a refund.

Are your items phakes?

[JamesNorth101]

Originally Posted by dallis

I'm thinking in the case of a claim of a ⊗⊗⊗⊗ product the buyer is supposed to destroy it not return it, or am I completely confused?

That used to be the case but they do not really bother with it all the time anymore.

[elmo]

For the future, think of a way of giving the buyer a way of being in contact with you outside of eBay if they have any questions or issues. A seperate google voice, they can text any time of the day may work.

Think of including a thank you card, with a unique email address or phone # in the package that they can contact if they have any issues or questions. Guarantee a response within 24 hours. That way if they have issues, you have 1 email controlling all inquiries not linked to any eBay account.

You'll be able to resolve all issues before it reaches eBay, limiting the chances of them opening disputes/ open returns

[dallis]

Thanks, James, I looked it up and this is what it says, I understand they may no longer enforce it:

From the Ebay policy guide on counterfeit items, copied verbatim below:

Counterfeit items

If a buyer suspects that an item is counterfeit and there are strong indicators that the item is counterfeit, the buyer isn't required to return the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such cases, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund. The buyer may not sell such item on eBay or elsewhere.

[GhostOfAmazon]

Originally Posted by elmono

For the future, think of a way of giving the buyer a way of being in contact with you outside of eBay if they have any questions or issues. A seperate google voice, they can text any time of the day may work.

Think of including a thank you card, with a unique email address or phone # in the package that they can contact if they have any issues or questions. Guarantee a response within 24 hours. That way if they have issues, you have 1 email controlling all inquiries not linked to any eBay account.

You'll be able to resolve all issues before it reaches eBay, limiting the chances of them opening disputes/ open returns

I can confirm this works. I've used this strategy on Amazon, and about 50% of customers contact me via email instead of via Amazon message.

[bjammin]

I think you are fine. I have had ppl tell me the same thing. Refund them, play dumb, and don't worry. If it is cheap enough, just let them have it. I hate messages like this because this is a tactic a professional buyer uses to try to scare you out of your merchandise.

[bjammin]

And if you are selling ⊗⊗⊗⊗, stop selling ⊗⊗⊗⊗! Then you wont have anything to worry about.

[GreenBean]

Originally Posted by dallis

I'm thinking in the case of a claim of a ⊗⊗⊗⊗ product the buyer is supposed to destroy it not return it, or am I completely confused?

In the good old days, that was what ebay told them.

[Dan T.]

What is the value of the item?

If you can take the loss, just refund the buyer a.s.a.p. and really play dumb.

It's ironic how many sellers get away with selling ⊗⊗⊗⊗ in large quantity and others have EB pull their listings brutally.

EB, the king of Randomness!

[rsot]

Originally Posted by bjammin

And if you are selling ⊗⊗⊗⊗, stop selling ⊗⊗⊗⊗! Then you wont have anything to worry about.

We dont know details to make this assumption

[YEbayY]

She opened a return case via ebay even though i said prior to that dont do that i'll refund you now
She opened the case and i immediately refunded her
still consider the account lost?

Kind of pi***ed off because the account was just getting good
no 21 day hold
withdrawals taking just 2 hours
limits soon to be raised

[YEbayY]

Originally Posted by Dan T.

What is the value of the item?

If you can take the loss, just refund the buyer a.s.a.p. and really play dumb.

It's ironic how many sellers get away with selling ⊗⊗⊗⊗ in large quantity and others have EB pull their listings brutally.

EB, the king of Randomness!

I know, a seller who has a big bussissness account selling EXACT same product as me gets very little complaints or issues because his account looks more proffesional

[YEbayY]

Originally Posted by elmono

For the future, think of a way of giving the buyer a way of being in contact with you outside of eBay if they have any questions or issues. A seperate google voice, they can text any time of the day may work.

Think of including a thank you card, with a unique email address or phone # in the package that they can contact if they have any issues or questions. Guarantee a response within 24 hours. That way if they have issues, you have 1 email controlling all inquiries not linked to any eBay account.

You'll be able to resolve all issues before it reaches eBay, limiting the chances of them opening disputes/ open returns

Was thinking of doing that, was going to get the little cards from VistaPrint (free) and put one in each package
thanks for reminding me

[Lost in the Supermarket]

Originally Posted by dallis

Thanks, James, I looked it up and this is what it says, I understand they may no longer enforce it:

From the Ebay policy guide on counterfeit items, copied verbatim below:

Counterfeit items

If a buyer suspects that an item is counterfeit and there are strong indicators that the item is counterfeit, the buyer isn't required to return the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such cases, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund. The buyer may not sell such item on eBay or elsewhere.

I see a way to get some free s&%t!

[YEbayY]

Originally Posted by Lost in the Supermarket

I see a way to get some free s&%t!

She was a genuine person sent the item back 1st class straight away

[dallis]

Originally Posted by GreenBean

In the good old days, that was what ebay told them.

Just showing my age, or how long I've been doing this, or both, I suppose.