Item not received but have tracking number - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > International eBay & Paypal Discussions > UK eBay & Paypal

UK eBay & Paypal General discussions about eBay.co.uk Suspensions and Paypal.co.uk limited accounts. This forum is geared towards UK eBay & Paypal sellers.

Reply
 
Thread Tools
  #1  
Old 01-19-2016
Senior Member
 
Join Date: Aug 2014
Posts: 327
Thanks: 43
Thanked 92 Times in 52 Posts
Activity: 0%
Longevity: 56%
iTrader: (1)
Default Item not received but have tracking number

New year new me and all that crap...

I got so fed up with ebays stance on scammers with the 'no tracking, auto refund' jazz that anything over large letter I no longer send through royal mail but Hermes. Its 9p more but worth it for the tracking number.

Now my number of ebay claims has plummeted which is great but I need advice on how to tackle my first item not received case.

I have tracking and it says in transit. I want to resolve with customer but wondered what happens if they escalate. How would ebay view it normally if I have tracking info like this showing it sent it out the day of sale? Its £13 so not a bank breaker but it would be much better to stand strong obviously.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 01-19-2016
just_smile
 
Posts: n/a
Activity: 0%
Longevity: 0%
Default Re: Item not received but have tracking number

How long ago did you send it?

If more than say 7 days you should contact hermes and see if they can locate it.

If it's lost you should refund your customer then make a compensation claim with hermes.
Reply With Quote
  #3  
Old 01-19-2016
JamesNorth101's Avatar
Executive [VIP]
 
Join Date: Apr 2013
Posts: 20,059
Thanks: 2,424
Thanked 5,194 Times in 3,993 Posts
Activity: 21%
Longevity: 63%
iTrader: (462)
Default Re: Item not received but have tracking number

How long ago was the expected delivery date?
Reply With Quote
  #4  
Old 01-19-2016
Senior Member
Threadstarter  
 
Join Date: Aug 2014
Posts: 327
Thanks: 43
Thanked 92 Times in 52 Posts
Activity: 0%
Longevity: 56%
iTrader: (1)
Default Re: Item not received but have tracking number

Expected delivery date was no later than yesterday. He said he's prepared to wait another day.

Probably not worth the ball ache, just refund and speak to Hermes you think?
Reply With Quote
  #5  
Old 01-19-2016
JamesNorth101's Avatar
Executive [VIP]
 
Join Date: Apr 2013
Posts: 20,059
Thanks: 2,424
Thanked 5,194 Times in 3,993 Posts
Activity: 21%
Longevity: 63%
iTrader: (462)
Default Re: Item not received but have tracking number

I would talk to myhermes today to see what they have to say

If it does not look like its going to arrive today or tomorrow just refund them and tell them to keep the item when it does arrive
Reply With Quote
  #6  
Old 01-19-2016
mao mao is offline
Senior Member
 
Join Date: Jan 2014
Posts: 438
Thanks: 24
Thanked 80 Times in 61 Posts
Activity: 0%
Longevity: 59%
iTrader: (0)
Default Re: Item not received but have tracking number

if its p2g then you wont get any money back unless you covered it (think you need to pay 10% of your parcels worth)

Hopefully it doesnt come down to a claim though.
Reply With Quote
  #7  
Old 01-19-2016
Senior Member
Threadstarter  
 
Join Date: Aug 2014
Posts: 327
Thanks: 43
Thanked 92 Times in 52 Posts
Activity: 0%
Longevity: 56%
iTrader: (1)
Default Re: Item not received but have tracking number

YEs it is with parcel 2 go. As you probably realise its not worth paying the c over amount so it looks like I will just have to take this one on the chin.

But it does still leave the question how ebay would view it on an uninsured but tracked item? I mean, im not at fault either and its still classed as in transit right?
Reply With Quote
  #8  
Old 01-19-2016
Junior Member
 
Join Date: Jan 2016
Posts: 4
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 47%
iTrader: (0)
Default Re: Item not received but have tracking number

Long distance selling regs dictate that it is the responsibility of the seller to get the item to the buyer so they will back the buyer in my opinion, paypal usually do.
Reply With Quote
  #9  
Old 01-19-2016
mao mao is offline
Senior Member
 
Join Date: Jan 2014
Posts: 438
Thanks: 24
Thanked 80 Times in 61 Posts
Activity: 0%
Longevity: 59%
iTrader: (0)
Default Re: Item not received but have tracking number

They will favour the buyer, if its over a certain perioid of time even ebay will use common sense and realise the parcel is lost.

This was my biggest problem with p2g and why i stopped using them, constantly "losing" (i think stealing or breaking) my parcels and i never did insure them so went back to RM, who insure you even for a £2.80 2nd class package.
Reply With Quote
  #10  
Old 01-19-2016
Senior Member
Threadstarter  
 
Join Date: Aug 2014
Posts: 327
Thanks: 43
Thanked 92 Times in 52 Posts
Activity: 0%
Longevity: 56%
iTrader: (1)
Default Re: Item not received but have tracking number

Quote:
Originally Posted by mao View Post
They will favour the buyer, if its over a certain perioid of time even ebay will use common sense and realise the parcel is lost.

This was my biggest problem with p2g and why i stopped using them, constantly "losing" (i think stealing or breaking) my parcels and i never did insure them so went back to RM, who insure you even for a £2.80 2nd class package.
But as of february, tracking is key also surely?
Reply With Quote
  #11  
Old 01-19-2016
yankee's Avatar
Executive [VIP]
 
Join Date: Nov 2013
Posts: 8,983
Thanks: 2,744
Thanked 3,108 Times in 2,282 Posts
Activity: 0%
Longevity: 60%
iTrader: (2)
Default Re: Item not received but have tracking number

To win a case, item must be delivered.
Reply With Quote
  #12  
Old 01-28-2016
xhan's Avatar
Junior Member
 
Join Date: Sep 2015
Posts: 153
Thanks: 92
Thanked 11 Times in 10 Posts
Activity: 0%
Longevity: 49%
iTrader: (0)
Default Re: Item not received but have tracking number

Its not enough to show you have posted, it must be delivered, it is the sellers responsibility,
Reply With Quote
  #13  
Old 01-29-2016
oompaloompa's Avatar
Executive [VIP]
 
Join Date: Jul 2008
Posts: 9,590
Thanks: 503
Thanked 1,484 Times in 1,192 Posts
Activity: 0%
Longevity: 91%
iTrader: (7)
Default Re: Item not received but have tracking number

Ive never had a myhermes one go over 5 working days, so it is unusual

also another issue is delivered on tracking may not mean signature - so buyer could quibble or genuinely not have gotten it.

I hate this safe place thing ...sheds, porches - for expensive item need to opt for signature.

do you find you get compensated for safe place stuff from courier? or do they say they delivered it, so please shove off?
__________________
https://youtu.be/bn4t0BuClbw

Last edited by oompaloompa; 01-29-2016 at 07:55 AM.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
If buyer says he received the item in a case for not received. Will I win?. Athletichunta eBay Discussion! 17 04-27-2015 05:46 PM
buying postage through paypal to send an item sold to EU - tracking number halowin UK eBay & Paypal 12 10-30-2012 05:42 PM
Item Not Received and item not received disputes spike1 eBay Discussion! 26 03-01-2011 08:20 PM
Amazon return not received/without tracking number pleasehelpme Amazon 11 02-28-2011 04:15 PM


Aspkin Group

All times are GMT -5. The time now is 10:51 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58