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customer emailed me with my full linking address...what now?
 

a customer has just sent me an email containing my address. an address that's linked to a suspended account. what now?
will ebay see this? link me?

Email or eBay message?

ebay directly

That's not good, avoid any disputes with the person who sent the message, and keep your account clean for a while so your messages don't get read by eBay staff.

tell me about.
this customer pissed me off
this was over $15

i refunded him everything and told him to keep the items.

i have been on stealth for 1 year. kept my nose clean and followed everythign to the tee.
i would hate to be taken down by $15.

you think ebay will see this email? i can fight it if ebay suspends me

they wont see it unless they suspect enough to start looking deep. Just kiss his ass and tell him keep it, keep the money and give him a credit for next time if you have to.

Sucks but thats what ebay has made auctions like now.

hey kingray! how you doin?

thanks for the tip! what would it take for ebay to dig deep?

i refunded the guy and told him to keep the items.

and yeah it sucks what ebay has become...sellers getting abused!

@mavebay..does ebay read emails at all? anyway to purge an email from ebay completely?

ebay keeps any deleted emails in the trash.

just go ahead and delete it and go on like normal. Nothing you can really do anyway.

If you are not at any risk for anything then dont worry.

I cant see any situation that they would simply search emails for anything that will suspend you without some sort of provocation.

If they did then I would be suspended all the time. I put all kinds of stuff on those emails and no problems. Not addresses but just dont think its an issue.

Just dont keep doing it. lol


Is the customer happy? just keep them that way and you should be fine.

Yeah your right. Nothing can be done. At this point even if ebay sees the address ...
Its curcumstantial. ...at least I will tell myself that.

As for the customer..I refunded him and told him to keep the item.
He should be happy

And..this wasn't my fault...he misread the auction. The first email he sent me was with my addresss I could not stop it.
I'm nervous regardless..iv danced with ebay before but this time..there is a direct link..but in an email.

Sometimes it's best to just take the hit. I think it's unanimous on your matter, if it's $15 it's not that much really.

Good luck on your matter 2000chevyman.

And for the record, some ebay buyers are really just short of being diagnosed of "mental retardation", Can't be bothered by reading the whole auction.

yeah your right.
its unanimous on my end. i can sit and explain the story...but im certain 100% right.
regardless i refunded him.
the issue wont go any further, where ebay will step in.

again, my situation is about having dangerous, linking info in my ebay inbox.

I feel ya, I've taken $90-$100 hits on some items just so the idiot buyers wouldn't take it up with ebay and having ebay shut me down. There's always a dummy messing it up for the rest, watcha gonna do right.

Did he get the address from your shipping label? You should really have a PO box for shipping address if home is burned. I have had customers use PayPal to ship a return back and if its a burned address it could cause an issue. Maybe a slim chance, but I dont like anything touching burned info. I dont like giving out my home address to buyers anyway...

How would he get your address from a stealth account?

Hmmm..... I'm confused.com

:cool:

i think he means he messaged the seller through email, and received a response with the address via an ebay message

@ OP, just dont do anything that would lead to a staff member opening up your account to have a look and you'll be fine

delete the message, clear your trash folder, and lay low. dont contact customer support for any reason for a while

hi thanks for the feedback and info!

@marysman78..tell me about it. this was the worst..one of the those buyers that explains in an essay format. for $15.

@pod..yes he got it from the shipping label...ebay doesnt know what address i put on my labels..sine i i dont use a tracking number...they never see it...it was risky..but i never excepted this buyer to put in the first em,ail he sent me.

@Granny_T...he got it from the package itself.

@pringles...i always resolve any issues outside of ebay via personal emails. there i can use any info i want seeing as ebay cant see it. this buyer never gave me a chance. he sent me 1 email in my ebay inbox stating he was unsatisfied with the item and wanted to return it to the address on the box. he said

'should i just return it to the address on that was on the package at 'XXXXXadressXXX'
the jerk just spelled it all out.
also.... how can i clear the trash folder on ebay? i tried..and there is no options for it.

No way would I ever put my real address on a package.

Can I ask why would you do that?

I see it this way, if the buyer tells me they want to return something I tell them to keep it and refund or on very few occasions I tell them I am going on vacation and please send the item to this address..... a PO Box. One I have not linked to any eb or pp account and only have it for things like this and other online purchases.

I always use my stealth address on my labels. So far, so good.

Like Ray said, refund and tell them to keep the item as well.

On one account, I cross my stealth address out and just put the correct house numbers next to it on my international pkgs only.
IN that case the house numbers are not mine but an abandoned house down the street.

@sandy

it is risky...but simply put..why not? ebay never sees it. i have had customers return items..only when we meet a solution via personal email.
im not saying im correct..but it hasnever been an issue.

i never expected a customer to just blatantly put that info in an ebay email.

@kingray...i have used a stealth address on the package before. no issues at all.

lets be honest..when do u except the first email received to have a complaint and my address.
i have sold over 200 items in3 accounts...i bounced around all the stealth.


again..ebay has no reason to look. my accounts are 100% positive and i have lifted my selling limits to an amount im comfortable with. ...

basically ebay has no reason to poke around and im not planning on calling them anytime soon for any reason.

again....
does ebay have any reason..to look in my ebay inbox? isn't it private?

^^^ You're fine, just let it go. What's done-is-done.

Usually eBay will only look at messages if there is an inquiry from either party.

AND: You have no privacy regarding eBay or PayPal. It's their Ball field, and we are only the players.

your right...
cant do anything now.

i can say that that customer wont msg me again. so ebay wont have a reason to look.

Just open up a bottle of Tequila and have a few, go to the next sale!

I put my real address on shipping label, but it is a variation, not linked and different name. they always get here......cheaper than a box return for me as on some small items it would just not be worth it as forwarding charges are hefty would be cheaper to let them keep it........

already did my drinkin! lol

again,whats done is done right?
i figure ebay will track keywords involving anything illegal or something with suspended accounts.

again. if thats true ebay would have shut down every stealth account based on whats in someone's ebay inbox. im sure among all of us in our ebay emails, and address has been put, an email or even one's name accidentally?
among this topic and a few i browsed on this forum, the answer is 50/50. it could go either way if one gets caught based on an email. it all depends how much ebay is looking into each account specifically.
this is me being optimistic about it all i guess. illhave to wait 3 months and see what happens.
usually 3-4 months is the time it took ebay to suspend me in the past (before stealth)

you did the right thing

move and hope for the best

move? as in to a new stealth account?