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- - how to refund the customer shipping fee? (https://www.aspkin.com/forums/etsy-discussions/129980-how-refund-customer-shipping-fee.html)

cobaogio7

09-23-2019 04:49 PM

how to refund the customer shipping fee?

my item is free shipping and a customer returned it by their own postage which cost around 2$ . I already received the item back and issued a full refund. But how do i refund the extra 2$ as shipping cost for the customer?

SaiJin

09-23-2019 07:05 PM

Re: how to refund the customer shipping fee?

Ummm send $2 in the mail?

agent006140

09-23-2019 07:43 PM

Re: how to refund the customer shipping fee?

if he has a Paypal account,then just send him the $2.
if not ,then send in the mail

PeterP

09-26-2019 03:53 AM

Re: how to refund the customer shipping fee?

Quote:

Originally Posted by cobaogio7 (Post 1035870)

in my shop terms, return is for customer side.and also if he return what was "free shipping" then I will refund him only item price without my shipping cost.

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