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Old 09-23-2019
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Default how to refund the customer shipping fee?

my item is free shipping and a customer returned it by their own postage which cost around 2$ . I already received the item back and issued a full refund. But how do i refund the extra 2$ as shipping cost for the customer?
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Old 09-23-2019
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Default Re: how to refund the customer shipping fee?

Ummm send $2 in the mail?
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Old 09-23-2019
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Default Re: how to refund the customer shipping fee?

if he has a Paypal account,then just send him the $2.
if not ,then send in the mail
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Old 09-26-2019
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Default Re: how to refund the customer shipping fee?

Quote:
Originally Posted by cobaogio7 View Post
my item is free shipping and a customer returned it by their own postage which cost around 2$ . I already received the item back and issued a full refund. But how do i refund the extra 2$ as shipping cost for the customer?
in my shop terms, return is for customer side.and also if he return what was "free shipping" then I will refund him only item price without my shipping cost.
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