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  #1  
Old 02-26-2019
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Default Customer refund WHAT WOULD YOU DO in this situation?

So i have a customer who purchased 4 items from me and 2 of the 4 shows delivery via usps and ups (one shows on ups it was picked up by the customer and has name of him etc too). I tell the customer the other two was in backorder and had to refund you but he is lying saying he only got one of the 4 items. I give him details about tracking and said he will do a chargeback

Chargeback from my own payment processor which is authorize

I tell him that i'll manually refund you 3 of 4(even though I know he got two but wanna avoid chargeback), but he never replies.

Should I just refund him for the 2 of 4 items and when it comes to chargeback just contest it?

Or should I refund him 3 of 4 . Not sure which one is the supposedly missing one since he's not responding. And one of the price is 85.00 and other is 40 .. so I'm guessing hes gonna tell bank more expensive one didn't show up.

I really don't like these customers.. I know it's like 1% but makes me wanna quit online selling due to these type. If I was a customer and seller would keep me posted I wouldn't take it personally.

I do wanna avoid chargeback at all cost though
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Old 02-27-2019
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Default Re: Customer refund WHAT WOULD YOU DO in this situation?

no, if tracking shows delivered, do not refund them. Yes he might chargeback but he might not.
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Old 02-28-2019
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Default Re: Customer refund WHAT WOULD YOU DO in this situation?

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Originally Posted by oompaloompa View Post
no, if tracking shows delivered, do not refund them. Yes he might chargeback but he might not.
problem is, credit card companies don't really care about the tracking as much. They usually side with buyers. Buyers can always lie about porch pirates etc.. and so i'm trying to avoid chargeback all together . So just went ahead and refunded.. Buyers get treated like royalty in the world of online shopping
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Old 02-28-2019
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Default Re: Customer refund WHAT WOULD YOU DO in this situation?

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Originally Posted by nakamuru View Post
problem is, credit card companies don't really care about the tracking as much. They usually side with buyers. Buyers can always lie about porch pirates etc.. and so i'm trying to avoid chargeback all together . So just went ahead and refunded.. Buyers get treated like royalty in the world of online shopping
Correct identification, sadly.
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Old 02-28-2019
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Default Re: Customer refund WHAT WOULD YOU DO in this situation?

When customers report lost they're usually telling the truth. Given it happens so rarely dont you think so?
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Old 02-28-2019
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Default Re: Customer refund WHAT WOULD YOU DO in this situation?

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Originally Posted by Sunspot144 View Post
When customers report lost they're usually telling the truth. Given it happens so rarely dont you think so?
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Old 02-28-2019
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Default Re: Customer refund WHAT WOULD YOU DO in this situation?

Ethical dilemma haha.

PP has your back.

Personally refund or replace to make repeat customers, but it doesnt work for all cases...
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Old 02-28-2019
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Default Re: Customer refund WHAT WOULD YOU DO in this situation?

I have never lost a INR dispute on paypal if tracking shows delivered. If the case is opened as a not as described then yes you will lose every time.

It was a big mistake to send partial order. Why was this not worked out prior to shipping? This is a fail on your end.

I would refund all of it and chalk it up as a expensive lesson. This puts least amount of risk for any kind of manual review.
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Old 02-28-2019
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Default Re: Customer refund WHAT WOULD YOU DO in this situation?

Quote:
Originally Posted by rsot View Post
He's right. The postman makes mistakes all the time. If I have someone say it says delivered but they didn't get it. I definitely do a lil research into their past buying history before accusing them of lying. Yeah there are scammers out there, but how the OP described the situation, that's not how they operate. They don't buy $40 items and contact the seller and claim they didn't receive it. They buy high end items and claim you sent an empty box. PayPal will not refund them if you have valid tracking and shows delivered.
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Old 02-28-2019
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Default Re: Customer refund WHAT WOULD YOU DO in this situation?

OP - The way you operate and handled that situation is absolutely terrible. Why are you selling items that are out of stock? Cancelling transactions like that is asking for trouble and not to mention pisses customers off. Didn't you just say in another post you didn't need more than one account because you do business the right way?
Then you come on here and ask for advice on what to do about the situation, then completely ignore it and make a panicked decision to refund the buyer. He's probably stopped responding back because it showed up lol. I could keep going but you wouldn't listen anyways. I say keep doing you bro.
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