Cancel orders

[ponciks]

Hello! Do anybody have expierence how offen it is normal to cancel the orders not to affect account? The buyers ask to cancel due to corona virus.

[StealthLannister]

No, it won't affect your seller performance if you will do it properly.
Here 2 options:
1. Tell the buyer to open a cancel request - then you cancel the order.
2. There are 2 options when you cancel an order - choose the 'buyer wanted to cancel the order' but NOT the out of stock option.

[DigiCambio]

Ask the buyer to open a cancel request to avoid receiving a negative feedback.

[ponciks]

Thanks for reply. When I ask buyers to open cancel request they say that there isn't such option. I don't know if they are saying truth or just can't find it.

[StealthLannister]

Originally Posted by ponciks

Thanks for reply. When I ask buyers to open cancel request they say that there isn't such option. I don't know if they are saying truth or just can't find it.

Just do the 2nd option i suggested.

[DigiCambio]

If the buyer opens a cancel request then eb doesn't allow them to leave a negative or neutral FB but if the seller chooses the 'buyer wanted to cancel the order' , he/she can still leave a negative FB , it happened once to me and I was on the line with customer service for 30 minutes trying to get the whole mess erased !

[agent006140]

Etsy does not penalise the seller if he cancels an order,NOT YET !!!!
Just to be sure,ask at Etsy seller forum

[DigiCambio]

Originally Posted by tinsoldier

I think OP is on about Etsy....

Yes my misunderstanding , so this thread has now both answers for ebay and etsy !

[wilburnet]

to the second poster, keep the Ebay tips out of the Etsy thread.