Item delivered but the buyer claimed a chargeback to her credit card issuing bank. - eBay Suspended & PayPal Limited Forums
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Old 11-28-2013
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Default Item delivered but the buyer claimed a chargeback to her credit card issuing bank.

A bad buyer used her PO Box to order an item and told me to ship it quickly.
She ordered from my website. I use Stripe to take the credit card payment.
I shipped it with USPS delivering confirmation.
USPS tracking shows "Item was delivered".
One month later, bad buyer open a dispute with her credit card issuing bank and said the payment was "Unrecognized".

I emailed her and got no response.
When I called her, she said she was busy and she didn't receive the package.
She told me to call back and leave the voice mail.
So I left a voice mail and the tracking number. No response for her afterward.
I believe it is a chargeback fraud. She received the item and got her money back from her credit card company.

Now, what do I do??
Please share your experience with me.
Thank you.

Last edited by pothos; 11-28-2013 at 03:58 PM.
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Old 11-28-2013
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Default Re: Item delivered but the buyer claimed a chargeback to her credit card issuing bank

What method did the buyer use to make payment (was it via PayPal, Skrill ect)
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Default Re: Item delivered but the buyer claimed a chargeback to her credit card issuing bank

Nice to see you here.
I use Stripe to take the credit card payment.
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Old 11-28-2013
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Default Re: Item delivered but the buyer claimed a chargeback to her credit card issuing bank

I have not used them myself, but I would imagine that they have a department that deals with charge back issues that will dispute it with the bank itself. It is that department that you will need to provide the evidence to.
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Old 11-29-2013
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Default Re: Item delivered but the buyer claimed a chargeback to her credit card issuing bank

@pothos, you will have to fight back with Stripe's help - keep all your paperwork ready - what was the amount of the transaction that was charged back?
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