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Captured/Pending Settlement Authorize.net
 

hi guys.
so i just start my own e commerce website. i had my first sale, i got an email from authorize.net that show me the transaction result has been approved, and i checked at my merchant account the status is "Captured/Pending Settlement".

so my question here is it safe for me to send the product to customer?

please advice. thank you so much.

Re: Captured/Pending Settlement Authorize.net
 

Pending settlement means that while the transaction is authorized, the payment has not been posted yet. Wait 1 more day (weekend anyhow) then you should be good to ship out.

Re: Captured/Pending Settlement Authorize.net
 

Not quite.

Waiting for the last steps.

Wait until say Tuesday...

:yar:

Re: Captured/Pending Settlement Authorize.net
 

thanks for all the response guys..

this is my first sale but i actually get scammed from the buyer.
i sent the item on tuesday 2/3, and the buyer got the item on friday 2/5 (with tracking number).
this morning i checked on my bank statement, he filed a chargeback to that transaction.
is there any chance i can win this situation? please any advice guys?

(note : the transaction is still processing not cleared yet)

Re: Captured/Pending Settlement Authorize.net
 

You might need to seek assistance from authorize.net and see what tools they have to help you

Re: Captured/Pending Settlement Authorize.net
 

Discuss with authorize net.

Sorry to hear this.

I feel for you.

Re: Captured/Pending Settlement Authorize.net
 

Setup your fraud detection suite if you haven't already and apply some rules to try and block the baddies. You'll also want to verify the IP address against the 'matched' billing address. Don't accept transactions that don't pass ZIP match. I would suggest taking PayPal along with Authorize.Net or Stripe. Stripe is even worse as far as fraud goes.. their protection is minimal.

Re: Captured/Pending Settlement Authorize.net
 

thanks for all response.

the IP address is all matched with the billing and shipment address.i feel so stressful yesterday, authorize.net closed my account without any confirmation, they said my first transaction got charge back so they need to close my account. even worse they still not release the buyer money instead they took money from my bank account to refund the buyer.

Re: Captured/Pending Settlement Authorize.net
 

Ok, so the case is getting worse. I've got to call the bank month ago to dispute the transaction from the chargeback. And i request to stop any transaction from e-onlinedata / authorize.net. I got my money back. And i called their chargeback departement to solve the problem, i've sent all my proof that i'm not in fault.

Month later i got mail says my account has been credited. It is says temporary credit so i called them again to make sure, and they said everything has been settled because i've got my money back from the bank. But i still waiting for my payment from the buyer, they told me to wait for 30 days for investigation. Then after 30 days i called back to ask where is my payment, but because i request to the bank to stop any transaction from them, so they couldn't send the money, which is make sense.

I though i solved the problem with the chargeback, so i request to my bank to open any transaction for them. I called them back again to tell them they can send me the payment now, and they just told me to wait ANOTHER 30 days for them to investigate why i stop any transaction with them. I know i should yelling on them but i don't want to harm my baby since i'm pregnant now. So i patiently waiting for another 30 days.

Today, i woke up and look in to my bank account, i got ANOTHER chargeback for the same amount. I called their chargeback departement and they said i have to pursue the cardholder, go to the court, file all my documentation, which is ridiculous. Last time they told me eveything has been settled and now they told me that THAT is only temporary credit. I clearly remember they didn't tell me anything what should i do next when i called last time. They have all my document and the proof so why i have to go to the court?

I really don't know what to do right now. Either file a lawsuit to them, OR once again dispute the transaction with my bank and close my bank account and forget the payment that i've been waiting for 2 months already. But if i close my bank account and they try to always charge me, i wonder if it's going to affect my credit score.

I really blind with any legal term. If somebody can give me advice i really appreciate it.
I really don't care with the money anymore. I'm just afraid it will affect my credit score if i closed my bank account but seems like i still have 'debt' with them.

Re: Captured/Pending Settlement Authorize.net
 

Please TELL your family / friends if they want to use a merchant account (in this case Authorize.net) and they offer u e-onlinedata / PowerPay / EVO . Please read this link :

PowerPay, LLC Review - MERCHANT ACCOUNT SERVICES in Portland, ME - BBB Business Review - BBB serving Eastern Massachusetts, Maine, Rhode Island and Vermont

Im one of their small victim !

Re: Captured/Pending Settlement Authorize.net
 

sorry to hear this camo. i also recently got my site setup but still havent had sales. praying this doesnt happen to me.

curious what did you sell and how much money was it?

Re: Captured/Pending Settlement Authorize.net
 

I sold a high risk item but 100% legit..

The amount is only $424 (but the problem its my first sale, that transaction made my website collapse)

Good Luck to you.. :cheers:

Re: Captured/Pending Settlement Authorize.net
 

You might want to look into Stripe.

While you have to do a lot of the fraud detection yourself, they're a little more open then Authorize.Net and cheaper in most cases.

That or look at other payment options.