Anyone selling on TikTok shop?

[SaiJin]

Originally Posted by solefoodbk

Just based off experience from selling on all these marketplaces, I think people know TikTok refunds if you simply claim "item not received". And for me, I cater to a group of customers that will most assuredly abuse that option if given the chance. If you're selling some cool gadget for $10 most people would never bother with this. However if you sold something for $300+ and could resell, or just want it for free this plays a factor.

All other marketplaces do not penalize you if a customer opens a request claiming it was not received if tracking clearly shows delivered. At the same time, these marketplaces generally speaking do not just openly refund unless it's Poshmark. TikTok incentives this based on their loose policy.

My first sale actually resulted in this. I used TikTok labels and the procedure was different. I received an email saying the compensation was refunded in error and I would not be held accountable. It took 15+ days to get my money back but once I started using my own labels via Shipstation, I didn't get the same responses.

In a sense I could understand TikTok from an algorithm looking at my account, seeing I have 50 sales, 5+ with customers opening claims saying they do not have it, and these are high value $300-$1000+ sales. But then it's a matter of who do you want selling in the marketplace?

They cannot blame you if you're using TikTok labels. That is key. The reason for my deactivation was "cancelled sales", but within the policy they claimed I was in connection with these people opening claims, or that I manipulated tracking. Complete nonsense. Yet whatever I feel does not matter, you just have to play the game within the rules they set.

I was just approved for Walmart which should hopefully counter whatever sales lost I had with TikTok. In a few months I will open another account. Treat it like Mercari, hope for at most $2,500 sales and thats it. Not trying to make my business revolve around TikTok.

I had to reread the entire thread. So to summarize I think your problem comes from:

Not using their labels to ship
selling branded expensive items
Not using Video promo and only pictures.

Am I missing anything?

[solefoodbk]

Originally Posted by SaiJin

I had to reread the entire thread. So to summarize I think your problem comes from:

Not using their labels to ship
selling branded expensive items
Not using Video promo and only pictures.

Am I missing anything?

I think when I restart my next account I will use TikTok labels with signature confirmation for anything above $100+. I'll just assume that as part of doing business on TikTok.

Also, I just sold something on Mercari and I think one of my customers is doing exactly what you mentioned. The package arrived at the local post office, but then it updated today saying "Your item was forwarded to a different address at *:** am on April 29, 2024 in ****, **. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect."

[SaiJin]

Originally Posted by solefoodbk

I think when I restart my next account I will use TikTok labels with signature confirmation for anything above $100+. I'll just assume that as part of doing business on TikTok.

Also, I just sold something on Mercari and I think one of my customers is doing exactly what you mentioned. The package arrived at the local post office, but then it updated today saying "Your item was forwarded to a different address at *:** am on April 29, 2024 in ****, **. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect."

Honestly I'm a little surprised why you didn't do the tiktok label and all that fro the start and also why aren't you using videos??

No no, the mercari one I was the buyer. The seller is a scammer.

[SaiJin]

Wth is wrong with tiktok... trying to add a bank ACC and it kept saying Invalid last name

[solefoodbk]

These a$$holes are trying to steal $4000+ from me. I will get my money back somehow.

[BlackLion]

Originally Posted by SaiJin

I had to reread the entire thread. So to summarize I think your problem comes from:

Not using their labels to ship
selling branded expensive items
Not using Video promo and only pictures.

Am I missing anything?

Wait, so on tiktok shops I can't simply use pictures? I "HAVE" to post actual videos?

[SaiJin]

Originally Posted by solefoodbk

These a$$holes are trying to steal $4000+ from me. I will get my money back somehow.

Did you have issues adding a bank account ever and get an invalid name error?

[SaiJin]

Originally Posted by BlackLion

Wait, so on tiktok shops I can't simply use pictures? I "HAVE" to post actual videos?

It seems like using videos are the best way to sell

[SaiJin]

Originally Posted by solefoodbk

These a$$holes are trying to steal $4000+ from me. I will get my money back somehow.

What's happening to you now?