Anyone selling on TikTok shop?

[SaiJin]

Originally Posted by solefoodbk

Just based off experience from selling on all these marketplaces, I think people know TikTok refunds if you simply claim "item not received". And for me, I cater to a group of customers that will most assuredly abuse that option if given the chance. If you're selling some cool gadget for $10 most people would never bother with this. However if you sold something for $300+ and could resell, or just want it for free this plays a factor.

All other marketplaces do not penalize you if a customer opens a request claiming it was not received if tracking clearly shows delivered. At the same time, these marketplaces generally speaking do not just openly refund unless it's Poshmark. TikTok incentives this based on their loose policy.

My first sale actually resulted in this. I used TikTok labels and the procedure was different. I received an email saying the compensation was refunded in error and I would not be held accountable. It took 15+ days to get my money back but once I started using my own labels via Shipstation, I didn't get the same responses.

In a sense I could understand TikTok from an algorithm looking at my account, seeing I have 50 sales, 5+ with customers opening claims saying they do not have it, and these are high value $300-$1000+ sales. But then it's a matter of who do you want selling in the marketplace?

They cannot blame you if you're using TikTok labels. That is key. The reason for my deactivation was "cancelled sales", but within the policy they claimed I was in connection with these people opening claims, or that I manipulated tracking. Complete nonsense. Yet whatever I feel does not matter, you just have to play the game within the rules they set.

I was just approved for Walmart which should hopefully counter whatever sales lost I had with TikTok. In a few months I will open another account. Treat it like Mercari, hope for at most $2,500 sales and thats it. Not trying to make my business revolve around TikTok.

I had to reread the entire thread. So to summarize I think your problem comes from:

Not using their labels to ship
selling branded expensive items
Not using Video promo and only pictures.

Am I missing anything?

[solefoodbk]

Originally Posted by SaiJin

I had to reread the entire thread. So to summarize I think your problem comes from:

Not using their labels to ship
selling branded expensive items
Not using Video promo and only pictures.

Am I missing anything?

I think when I restart my next account I will use TikTok labels with signature confirmation for anything above $100+. I'll just assume that as part of doing business on TikTok.

Also, I just sold something on Mercari and I think one of my customers is doing exactly what you mentioned. The package arrived at the local post office, but then it updated today saying "Your item was forwarded to a different address at *:** am on April 29, 2024 in ****, **. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect."

[SaiJin]

Originally Posted by solefoodbk

I think when I restart my next account I will use TikTok labels with signature confirmation for anything above $100+. I'll just assume that as part of doing business on TikTok.

Also, I just sold something on Mercari and I think one of my customers is doing exactly what you mentioned. The package arrived at the local post office, but then it updated today saying "Your item was forwarded to a different address at *:** am on April 29, 2024 in ****, **. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect."

Honestly I'm a little surprised why you didn't do the tiktok label and all that fro the start and also why aren't you using videos??

No no, the mercari one I was the buyer. The seller is a scammer.

[SaiJin]

Wth is wrong with tiktok... trying to add a bank ACC and it kept saying Invalid last name

[solefoodbk]

These a$$holes are trying to steal $4000+ from me. I will get my money back somehow.

[BlackLion]

Originally Posted by SaiJin

I had to reread the entire thread. So to summarize I think your problem comes from:

Not using their labels to ship
selling branded expensive items
Not using Video promo and only pictures.

Am I missing anything?

Wait, so on tiktok shops I can't simply use pictures? I "HAVE" to post actual videos?

[SaiJin]

Originally Posted by solefoodbk

These a$$holes are trying to steal $4000+ from me. I will get my money back somehow.

Did you have issues adding a bank account ever and get an invalid name error?

[SaiJin]

Originally Posted by BlackLion

Wait, so on tiktok shops I can't simply use pictures? I "HAVE" to post actual videos?

It seems like using videos are the best way to sell

[SaiJin]

Originally Posted by solefoodbk

These a$$holes are trying to steal $4000+ from me. I will get my money back somehow.

What's happening to you now?

[rsot]

Originally Posted by dplord

yes, i have i can help you out

Welcome to the forum - all the best as you master stealth

YouTube (Short URL)

YouTube (Short URL)

[SaiJin]

Anyone else have been migrating to tiktokshop?

[solefoodbk]

I can't believe they're really going to take my money. What criminals. Mercari stole $3,000 from me last year, now TikTok about $3,500 this year. I don't even think I want to open another account. TikTok has delayed efforts for expansion into Europe while focusing on United States.

I think it's more so because the current system they have is so flawed.

[SaiJin]

Originally Posted by solefoodbk

I can't believe they're really going to take my money. What criminals. Mercari stole $3,000 from me last year, now TikTok about $3,500 this year. I don't even think I want to open another account. TikTok has delayed efforts for expansion into Europe while focusing on United States.

I think it's more so because the current system they have is so flawed.

This is because of the branded items you were selling right? And I'm assuming your buyer is complaining about it?

[solefoodbk]

Originally Posted by SaiJin

This is because of the branded items you were selling right? And I'm assuming your buyer is complaining about it?

No it is because if you sell any valuable items all customers have to do is open a claim saying the package is not delivered and they get refunded. Poshmark has this as well, they hand out free money.

The problem with TikTok is, at least for me, I had numerous customers purchase $1,000+ orders then do this. And I know because of the large amount these people knew what they were doing. Their TikTok accounts weren't active, recently created.

Solution sounds like just using TikTok labels. But for me, if TikTok has such corrupt and flawed algorithms that doesn't understand the difference from targeted fraud what is the point. Sure, if I had my account back right now I would still sell on it, but I now understand and know they are just like Mercari and will suspend you then hold all your money. Poshmark will cancel orders because of the address. They have security and don't hold sellers ever accountable for delivery.

$3,000 is not a lot of money for me, I can make that back but it's still a scam. Why do they get to keep my money because I "broke their policy". You can create a policy so open to interpretation anyone could be suspended.

Then the difference from Mercari and TikTok is I get my money 3 days after delivery with Mercari, it took me 30 fckin days with TikTok. Therefore it's an implied average of about 35 days for my money if I ship same or next day after payment. So you can build a balance quickly and then get violation points that suspend you without withdrawing a balance quickly.

[SaiJin]

Then the trick is not to sell valuable items...

But not valuable items have a tough time selling.... the dilemma eh?

[agent006140]

I just read all of Solefood's posts-
Tiktok is a popular place for young folks ,many do not have much spending power,no wonder he got scammed.
They are reselling his items to make some money,popular game these days.

[Freakzilla]

Had my first sale this week on there.

[SaiJin]

Originally Posted by Freakzilla

Had my first sale this week on there.

Nice nice!

Did you make your own video with your own face?

Expensive or generic item?

How long did it take to make the first sale after listing?

[Freakzilla]

No video, just a picture on the listing.

£20 About 4 days.

Hoping it's going to be a nice extra earner.

Originally Posted by SaiJin

Nice nice!

Did you make your own video with your own face?

Expensive or generic item?

How long did it take to make the first sale after listing?

[SaiJin]

Originally Posted by Freakzilla

No video, just a picture on the listing.

£20 About 4 days.

Hoping it's going to be a nice extra earner.

You don't wanna do video or use influencers to promote the sales?

[Freakzilla]

I have about 30,000 items to list. I haven't got the time to do individual videos for each. I appear at the top of searches already. Will see how it goes.

Originally Posted by SaiJin

You don't wanna do video or use influencers to promote the sales?

[SaiJin]

Originally Posted by Freakzilla

I have about 30,000 items to list. I haven't got the time to do individual videos for each. I appear at the top of searches already. Will see how it goes.

Hmmmmmmmmmmmmm I see I see.

Yea, that's unrealistic to do videos.........

What's your method to get to the top of searches?