Can't take Mercari serious
I've had two accounts with Mercari, my second one managed to exceed the first account in total sales, however after 20k+ and verifying your info I believe they look to suspend users. My account literally had only one return processed for item not described out of 200+ sales, and it took place months ago. I never had any listings removed, no violations of any kind yet randomly out of the blue I received an email saying my account was closed. This was with 5/5 feedback, only 1 negative review which didn't say anything bad inside the text. I know Mercari used to do policy violations as I received them before on my first account, never on this one.
Personally I think either a chargeback or something I said in messages triggered it. Regardless, I kept it nearly perfect, and yet this still happened. At the time there was $2000+ pending. They cancelled sales that were already delivered, complete and utter bullsh1t. Then the policy which I knew was they hold the funds, I don't know how this is legal but somehow it is.
Usually at some point every account gets tested, I found this to be true for myself in every marketplace I sell on. Though these are simply tests that can be passed, Mercari seems to operate under a completely different standard. They refused to let me appeal until I threatened a CFPB complaint, then asked me to send receipts as a formality. I'm not overly concerned because it's the lowest tier market and long term does not support businesses.
|