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  #1  
Old 02-02-2020
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Default Suspended with no reason given.

So I've not used Ebay in a while, and return to find my account suspended. I contacted support and this was the result:


I've not used Ebay in a while, and I have returned to find my account suspended. Might I know why, and how to get it reinstated?
2020 - 02 - 02
08:51:30 UTC*Liza
Thank you for contacting eBay Live Help. My name is Liza. Please stay connected while I review your query.
08:51:40 UTC*pvinv.kezxf2g
Sure
08:54:28 UTC*Liza
Hello Vincent.
08:54:38 UTC*Liza
I understand that you are concerned about the suspension on your account.
08:55:02 UTC*Liza
I have looked in here and can see that your account was suspended because it exhibits a risk to eBay and to its community. As eBay is an internet-based business, and its members are our customers, we have to carefully weigh the risks involved in allowing users on our site.
08:55:31 UTC*pvinv.kezxf2g
Okay, but that's very vague. In what sense is my account considered a risk?
08:56:38 UTC*Liza
Yes. Normally, whenever a new seller comes on to eBay, listing items such as you have, it is common for us to take you through a verification process to review your account and your listings. Part of this process includes mitigating risk.
08:57:44 UTC*Liza
When we reviewed the activity on your account, we found indications of risk to the eBay community (such as excessive quantity of items, stock photos, listed below market retail value, and the factors considered in this case are proprietary in nature hence I would not be able to share them).
08:59:22 UTC*pvinv.kezxf2g
That's fair enough. That said, to straight up suspend my account without any reason beyond that seems very discriminatory. I've never sold anything ⊗⊗⊗⊗ or dodgy, just things I used to collect that I no longer use.
08:59:36 UTC*pvinv.kezxf2g
How can I go about getting my account reinstated?
09:01:11 UTC*Liza
I understand he importance of having your account back but there's no amount of information that can be provided to appeal for the suspension last 2019 as this is business and final decision.
09:02:22 UTC*pvinv.kezxf2g
Are you joking? I never did anything wrong, nor did I ever break the ToS. Banning me because "Some guy looked at what I was selling and thought it was a bit iffy" is absolutely insane.
09:03:19 UTC*Liza
I am sorry but no option for us to reinstate your account.
09:03:34 UTC*pvinv.kezxf2g
So, am I allowed to make another account?
09:04:04 UTC*Liza
I'm afraid that you are not permitted to create a new account as this will get suspended.
09:04:04 UTC*Liza
While we understand that you may not agree with our decision not to grant your appeal, please understand that this decision is final and will not be reversed.
09:04:08 UTC*Liza
Thank you for contacting eBay Live Help. Have a good one.
09:04:27 UTC*pvinv.kezxf2g
Am I allowed to make another account?
09:04:38 UTC*Liza
No.
09:04:58 UTC*pvinv.kezxf2g
I've been banned from your service completely, and I haven't even been provided a justifiable reason?
09:06:04 UTC*Liza
I am sorry but then again, *I believe that I have provided you the reason why your account got suspended.
09:06:07 UTC*Liza
Thank you for contacting eBay Live Help. Have a good one.
09:06:09 UTC
Chat ended by Liza


Not only do I feel like I've just been thrown away by support here, but I can't actually use Ebay again...all because.....??? I can't even be given a proper reason.*
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  #2  
Old 02-03-2020
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Default Re: Suspended with no reason given.

Welcome on board Lolzman, you are in the right place to start a brand new account... even more than one if you wish
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  #3  
Old 02-03-2020
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Default Re: Suspended with no reason given.

Welcome to the forum - all the best as you master stealth

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  #4  
Old 02-03-2020
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Default Re: Suspended with no reason given.

Typical response from ebay. It happens.

You clearly triggered / flagged your account. Trace back your steps and re-think why.
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  #5  
Old 02-03-2020
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Default Re: Suspended with no reason given.

Good sellers get suspended all the time unfortunately.

There should be a clear way to appeal suspensions, with the accounts going through a probationary period (if you can successfully address their "SPECIFIC" issues with your seller activity) before dropping the permanent ban hammer...but hey, their house, their rules.

Welcome to the forum, where some of us didn't deserve to get suspended, but we did. We do what we have to so our bills can get paid.
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  #6  
Old 02-03-2020
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Default Re: Suspended with no reason given.

eBay has live chat?
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  #7  
Old 02-03-2020
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Default Re: Suspended with no reason given.

Welcome to the forum friend.
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  #8  
Old 02-03-2020
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Default Re: Suspended with no reason given.

Quote:
Originally Posted by Lolzman View Post
..As eBay is an internet-based business, and its members are our customers, we have to carefully weigh the risks involved in allowing users on our site...

...Yes. Normally, whenever a new seller comes on to eBay, listing items such as you have, it is common for us to take you through a verification process to review your account and your listings. Part of this process includes mitigating risk.

...When we reviewed the activity on your account, we found indications of risk to the eBay community (such as excessive quantity of items, stock photos, listed below market retail value, ...
This information is quite useful. So new accounts are now being verified. Hopefully, no more nay saying on this topic.
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  #9  
Old 02-03-2020
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Default Re: Suspended with no reason given.

Quote:
Originally Posted by Pandoras_box View Post
This information is quite useful. So new accounts are now being verified. Hopefully, no more nay saying on this topic.
.Yes. Normally, whenever a new seller comes on to eBay, listing items such as you have, it is common for us to take you through a verification process to review your account and your listings. Part of this process includes mitigating risk.
--------------------
how could she say that the goods were listed if they were never listed ..
some nonsense ...
you canít sell anything else, because you didnít sell anything, but we noticed that you are a risk to us.
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  #10  
Old 02-04-2020
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Default Re: Suspended with no reason given.

welcome to aspkin forums
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  #11  
Old 02-04-2020
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Default Re: Suspended with no reason given.

Quote:
Originally Posted by wild seller View Post
.Yes. Normally, whenever a new seller comes on to eBay, listing items such as you have, it is common for us to take you through a verification process to review your account and your listings. Part of this process includes mitigating risk.
--------------------
how could she say that the goods were listed if they were never listed ..
some nonsense ...
you canít sell anything else, because you didnít sell anything, but we noticed that you are a risk to us.
In the chat, OP says "Are you joking? I never did anything wrong, nor did I ever break the ToS. Banning me because "Some guy looked at what I was selling and thought it was a bit iffy" is absolutely insane."

OP referred to selling.
CS also inferred the account was suspended in 2019.

I can't say for sure without OP clarifying but it would appear eBay is associating the suspension to the listing mentioned above and the account was suspended after that in 2019, but OP did not notice until his recent login.
Either way, this new suspension spree is insane.
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