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  #1  
Old 12-08-2011
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Default Another Reason for getting suspended

Hi Everyone! Hope its a great holiday season so far.

I had an stealth account suspended recently and I was clueless why. Last couple of years I have had accounts suspended and re-instated mostly because I sell vero products. But this suspension threw me for a loop. I have bought about 40 items and only sold 7. This is an account i am preparing for next year.

They wanted the works. ID, Utility and supplier invoices.
After providing all the documents and contacting customer service I was told that my account was suspended because I offered 1 day processing, however the tracking number was not able to track until the 3rd day.

I was surprised because I always print labels right away and provide tracking number. However this time my postman didnt show-up for the next day pick-up and it all went out one day later then expected. Apparently ebay is verifying actual ship dates.

So I guess I just wanted to inform those that didn't know (like me) that if offer 1 day processing shipping then it better show up on usps next day or you can get limited.

Here is what the email response was:

Thank you for writing eBay in regard to appealing your account
restriction. I apologize for the delay in our response, our volume has
been higher than usual. First off I wanted to congratulate you on how
well you have been doing so far. I know you recently registered as a
seller on eBay on August 8th. We are happy to have you as a seller on
our site and really appreciate the efforts you have put forth to
establish a positive selling history and provide exceptional customer
service to your buyers.

We appreciate the additional information that you provided. We recently
reviewed your situation further, and in light of the additional details,
eBay has reinstated your account.

We understand that this process may have been somewhat inconvenient, but
please understand that this was a security measure intended to help
protect you and the eBay community.

To help ensure your future trading success, we strongly encourage you to
ship items in a timely manner. We would also like to take this
opportunity to encourage you to take extra care in accurately and
thoroughly describing the value and condition of the items you sell on
eBay. By taking a few extra moments to ensure that you are delivering
the best customer service possible to your buyers, you greatly increase
the chances of having a successful eBay business and avoiding any future
account issues that may arise.

We are happy that we have had the opportunity to reinstate this account,
and look forward to a building a successful relationship with you on
eBay.

If you ever have a question or concern about the status of this or any
other account you own, please visit eBay Help for information and access
to eBay Customer Support. Just click the "Customer Support" tab at the
top of any eBay page. You will be guided to the group that can best
address your question or concern.

Again, we appreciate your efforts to submit the necessary documentation
to our office. We appreciate your membership and your time to provide
the requested documents. We are glad that we could resolve this
situation for you today.

Thank you for using eBay. We wish you the best of luck in your future
auctions.

Thank you for your time.

Sincerely,
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  #2  
Old 12-08-2011
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Default

Very interesting - glad it worked out for you at the least.
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Old 12-13-2011
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Default

rare to see a happy one from Ebay
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Old 12-15-2011
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"I apologize for the delay in our response, our volume has
been higher than usual" really? they are to blame for that ha ha ha, sorry that made me laugh :-)
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Old 12-15-2011
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"We are glad that we could resolve this situation for you today."

God bless you,and you will back to ebay and make great profit soon.
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  #6  
Old 12-15-2011
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Default

"I apologize for the delay in our response, our volume has
been higher than usual"

standard ebay response whether they have 5 unread emails, or 5000000
__________________
stealth (n): the act or action of proceeding furtively, secretly, or imperceptibly
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