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Why so much delay in clearance event
 

I'm expecting a single package of laptop for my school project. It was ship on 28th from Australia to Ghana but pass through HONG KONG and updating says Clearance event since 29th and still Clearance event. I'm frustrated and so annoyed. I don't know what to do and why package stuck in another country. I need the laptop for my school practical.

Re: Why so much delay in clearance event
 

Seems normal now. For a long time it was weeks and sometimes months.

Re: Why so much delay in clearance event
 

I'm so much disappointed really really disappointed. Looks I won't be able to take it to school since its still stuck there. Why should a package stuck in another country when there is not the destination. Poor DHL systems.

Re: Why so much delay in clearance event
 

Things are really moving slowly now. There are bottlenecks everywhere and many countries are still dealing with the Pandemic or are in recovery.

There's nothing you can do to speed it up at the moment so best you get it off your mind and just wait.

Re: Why so much delay in clearance event
 

I guess waiting is the only option but I'm crying inside cos I need the laptop for my project. I wish wish it can speed up.

Re: Why so much delay in clearance event
 

Welcome to the forum - all the best as you master stealth :thumb:


Hope it gets to you soon

Re: Why so much delay in clearance event
 

I'm still waiting and the update still says Clearance event. What an animal is Clearance event? Its suppose to be Clearance event in my country not in another country when there is nothing I can do.

Re: Why so much delay in clearance event
 

Can you use whatever device you're posting here with?

HK is backed up but your shipment should start moving in the next week or so.

Re: Why so much delay in clearance event
 

Strange forum to join to ask about a laptop being shipped to Africa.

It will be interesting to see where this thread goes.... :)

Re: Why so much delay in clearance event
 

I am hoping and still bleeding. I cant wait for my laptop for school. I wish will have it by next week. Cos its still on clearance event. This should not happen. I believe clearance event should only happen at the destination.

Re: Why so much delay in clearance event
 

OK. Hope so. I'll keep updating if it get to me.

Re: Why so much delay in clearance event
 

What kind of classes are you taking?

Re: Why so much delay in clearance event
 

Computer science.

Re: Why so much delay in clearance event
 

are you sure it is being shipped from Australia,is the seller based in AUSTRALIA,IS THE laptop in Australia or he is buying from someone in China or HK,what does the tracking number looks like?and who is the carrier?
28th may to june 4th is too short to be delivered to Africa,unless you are paying expedited shipping,even with expedited shipping,this COV19 business slows up everything,there may nt be a plane daily to your country from SE Asia?
You should know better to buy from overseas sellers,

Re: Why so much delay in clearance event
 

The laptop is from a friend in Australia as a gift. So he bought the laptop and ship it from Australia to Ghana then DHL transit to HK then it stuck there for a week now. The tracking still says clearance event and it really piss me off anytime I see that. I'm still hoping it will get to me soon next week. Its really disappointing for me.

Re: Why so much delay in clearance event
 

Welcome to the forum friend.

Re: Why so much delay in clearance event
 

Nice - very pertinent to the online activity :)

Re: Why so much delay in clearance event
 

A DHL tracking stuck on 'Clearance Event' is possibly being delayed pending info from the sender.
Check with your sender to see if they included the correct paperwork, i.e., an invoice showing the device's value.
As you rightly said, this sort of clearance event should occur at the destination, but I've heard cases of these happen beforehand.

If your sender did not leave their correct contact details on the form, DHL might have trouble reaching them. You might have to contact DHL Australia, and they should help you chase it up.
Good luck.

Re: Why so much delay in clearance event
 

:bolt:I am thinking AUSTRALIA to GHANA is a most interesting trade. Can not help but wonder if all will be kosher.

:coffee: :behindsofa: :coffee:


:bolt:

Re: Why so much delay in clearance event
 

You will have to wait a long time ,from HK to Ghana?
There is no direct flight from HK to Africa,possibly from HK to UK/Europe then to Africa.
Lease or borrow someone else laptop,you will be waiting for a long time !

Re: Why so much delay in clearance event
 

OK thanks.

Re: Why so much delay in clearance event
 

Yes right. I think I agree with you. Its will pass through Europe and then to Africa. One I witnessed was like that. So hopefully HONG KONG will transit to Europe then Africa. Europe flight shouldn't be difficult in HONG-KONG I guess. I'm seriously hoping it get to me next few days. Still looking forward to it sooner then later.