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  #1  
Old 10-26-2021
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Default I got MC011 email to submit invoice or receipt

Hi Guys

Completely new to this forum and posting as I've been researching into the MC011 lock I received a couple of months ago and now attempting to resolve it.

I see there is quite a bit of uncertainty around the best way to resolve so I will give as much info as I can on my specific scenario and hopefully you guys are kind enough to help me navigate effectively. I've looked through the forums and have a rough idea just wanted to ask some specifics.

The account is my own name and I went from having sold nothing to selling multiple items a day, roughly doing a few in sales a week. Mostly cosmetic items and below market value. I understand this itself can cause issues but I was extremely prompt in posting, responding and assisting with all items I sold.

I sold approximately 50 items with no complaints (all +ve feedback), then suddenly get the notification that I am temporary restricted from listing previlage and others. I received the standard email that upload tracking number of sold item, then I talked with a customer agent she was very nice and told me "don't worry its a regular process I don't see anything bad on your account. One of your account specialist with look your account then your will get an email within 72 hours". After uploaded tracking number, Then I got email then ask proof of purchase invoices for recently listed items.

I don't have any any receipts which shows of the items I listed. Because I got the item from warehouse clearance where then don't give any invoice or reciept.

I am completely clueless on how to create an invoice that eBay would find acceptable.

Thanks for reading this far. Taking into account the above, my questions are:

-I was listed 200+ in last 3 weeks all are count on recent items? should I provide them all invoice?

- Is this account salvageable? I see some people claim others a lost cause but as it is in my own name I don't see why I can't get it back

-Can I get reciept from some store buying physical item form Macy's walmart, target etc and submit with recent date after get MC011 notice?

- Are invoices easy to ⊗⊗⊗⊗ with eBay and is there a chance they see through them and just straight up say no?

- Do I create one invoice with all 19 items or spread them across 3-4 perhaps with a theme. Laptops in one invoice, headphones in another... that seems more believable to me

- Do I make these myself or just pay someone to do it? I've found EASYSTEALTH as a company with what seems to be a reputable background in creating these, just don't want to make a mistake. I have ZERO knowledge on invoices

- I've seen eBay respond and ask for bank statements to corroborate the payments made in the invoice. Is there a way to get out of this or would this also need to be ⊗⊗⊗⊗d in case they ask for this?

- Thoughts on this: I assume since the agent was very nice and told me it's a regular process, so why I got MC011.

- Are there any do's/don'ts in navigating this scenario I should be aware of?
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  #2  
Old 10-27-2021
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Default Re: I got MC011 email to submit invoice or receipt

Welcome to the forum OP - all the best as you master stealth


That's way too much for a first post to answer in one shot - lots to read about in the forum here - good luck
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Old 10-27-2021
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Default Re: I got MC011 email to submit invoice or receipt

welcome to aspkin forums
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Old 10-28-2021
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Default Re: I got MC011 email to submit invoice or receipt

Welcome to the forum friend.
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Old 10-28-2021
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Default Re: I got MC011 email to submit invoice or receipt

Welcome to the forums friend
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  #6  
Old 10-29-2021
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Default Re: I got MC011 email to submit invoice or receipt

Quote:
Originally Posted by mridul032 View Post
Hi Guys

Completely new to this forum and posting as I've been researching into the MC011 lock I received a couple of months ago and now attempting to resolve it.

I see there is quite a bit of uncertainty around the best way to resolve so I will give as much info as I can on my specific scenario and hopefully you guys are kind enough to help me navigate effectively. I've looked through the forums and have a rough idea just wanted to ask some specifics.

The account is my own name and I went from having sold nothing to selling multiple items a day, roughly doing a few in sales a week. Mostly cosmetic items and below market value. I understand this itself can cause issues but I was extremely prompt in posting, responding and assisting with all items I sold.

I sold approximately 50 items with no complaints (all +ve feedback), then suddenly get the notification that I am temporary restricted from listing previlage and others. I received the standard email that upload tracking number of sold item, then I talked with a customer agent she was very nice and told me "don't worry its a regular process I don't see anything bad on your account. One of your account specialist with look your account then your will get an email within 72 hours". After uploaded tracking number, Then I got email then ask proof of purchase invoices for recently listed items.

I don't have any any receipts which shows of the items I listed. Because I got the item from warehouse clearance where then don't give any invoice or reciept.

I am completely clueless on how to create an invoice that eBay would find acceptable.

Thanks for reading this far. Taking into account the above, my questions are:

-I was listed 200+ in last 3 weeks all are count on recent items? should I provide them all invoice?

- Is this account salvageable? I see some people claim others a lost cause but as it is in my own name I don't see why I can't get it back

-Can I get reciept from some store buying physical item form Macy's walmart, target etc and submit with recent date after get MC011 notice?

- Are invoices easy to ⊗⊗⊗⊗ with eBay and is there a chance they see through them and just straight up say no?

- Do I create one invoice with all 19 items or spread them across 3-4 perhaps with a theme. Laptops in one invoice, headphones in another... that seems more believable to me

- Do I make these myself or just pay someone to do it? I've found EASYSTEALTH as a company with what seems to be a reputable background in creating these, just don't want to make a mistake. I have ZERO knowledge on invoices

- I've seen eBay respond and ask for bank statements to corroborate the payments made in the invoice. Is there a way to get out of this or would this also need to be ⊗⊗⊗⊗d in case they ask for this?

- Thoughts on this: I assume since the agent was very nice and told me it's a regular process, so why I got MC011.

- Are there any do's/don'ts in navigating this scenario I should be aware of?
First welcome to the forum

Now to answer the questions.

1 - All if you can if not a spread is also usually fine
2 - Impossible to say in advance - but usually yes
3 - So long as you are careful about it
4 - I would spread the invoices out even add in some items you havent sold on the account if you want to go the extra step
5 - Totally down to you
6 - I would worry about that if it happens
7 - They are always nice but they wont tell you much usually
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  #7  
Old 12-06-2021
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Default Re: I got MC011 email to submit invoice or receipt

It’s quite long thread, break it in bits, ask questions with numbers, make it easy for readers to read, digest, and answer,
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  #8  
Old 12-06-2021
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Default Re: I got MC011 email to submit invoice or receipt

Quote:
Originally Posted by winge00 View Post
Itís quite long thread, break it in bits, ask questions with numbers, make it easy for readers to read, digest, and answer,
Definitely second this
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