 I got MC011 email to submit invoice or receipt
Hi Guys
Completely new to this forum and posting as I've been researching into the MC011 lock I received a couple of months ago and now attempting to resolve it.
I see there is quite a bit of uncertainty around the best way to resolve so I will give as much info as I can on my specific scenario and hopefully you guys are kind enough to help me navigate effectively. I've looked through the forums and have a rough idea just wanted to ask some specifics.
The account is my own name and I went from having sold nothing to selling multiple items a day, roughly doing a few in sales a week. Mostly cosmetic items and below market value. I understand this itself can cause issues but I was extremely prompt in posting, responding and assisting with all items I sold.
I sold approximately 50 items with no complaints (all +ve feedback), then suddenly get the notification that I am temporary restricted from listing previlage and others. I received the standard email that upload tracking number of sold item, then I talked with a customer agent she was very nice and told me "don't worry its a regular process I don't see anything bad on your account. One of your account specialist with look your account then your will get an email within 72 hours". After uploaded tracking number, Then I got email then ask proof of purchase invoices for recently listed items.
I don't have any any receipts which shows of the items I listed. Because I got the item from warehouse clearance where then don't give any invoice or reciept.
I am completely clueless on how to create an invoice that eBay would find acceptable.
Thanks for reading this far. Taking into account the above, my questions are:
-I was listed 200+ in last 3 weeks all are count on recent items? should I provide them all invoice?
- Is this account salvageable? I see some people claim others a lost cause but as it is in my own name I don't see why I can't get it back
-Can I get reciept from some store buying physical item form Macy's walmart, target etc and submit with recent date after get MC011 notice?
- Are invoices easy to ⊗⊗⊗⊗ with eBay and is there a chance they see through them and just straight up say no?
- Do I create one invoice with all 19 items or spread them across 3-4 perhaps with a theme. Laptops in one invoice, headphones in another... that seems more believable to me
- Do I make these myself or just pay someone to do it? I've found EASYSTEALTH as a company with what seems to be a reputable background in creating these, just don't want to make a mistake. I have ZERO knowledge on invoices
- I've seen eBay respond and ask for bank statements to corroborate the payments made in the invoice. Is there a way to get out of this or would this also need to be ⊗⊗⊗⊗d in case they ask for this?
- Thoughts on this: I assume since the agent was very nice and told me it's a regular process, so why I got MC011.
- Are there any do's/don'ts in navigating this scenario I should be aware of?
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