I just received the following yesterday, it took over a week for a reply but anyway here it is: Quote:
Thank you for writing to eBay in regard to account restriction issue. My
name is Jojo.I am happy to assist you.
Thank you for writing to eBay regarding the suspension of your account.
We fully understand your concern. You are required to provide your proof
of overseas address in order to complete the procedure.
Ways to Reinstate your Account:
Please send us any document from each of the following groups for the
use of verification.
Group One - Evidence of Identity
- Copy of a current full Driving License;
- Copy of an ID card;
- Copy of a current signed Passport including photograph;
Group Two - Evidence of Address
- Recent copy of Utility bill or a certificate from a supplier of
utilities confirming the arrangement to pay for services on pre-payment
terms. Mobile phone bills are not acceptable;
- Copy of credit card statement containing current address;
Evidence of Item Location
Please submit any one of:
- Copy of a shipping receipt for an eBay item indicating the shipment's
country of origin, the sender's address, the delivery address, and the
item number
- Copy of an authorized Proof of Delivery issued by the courier
indicating the shipment's country of origin, the sender's address, the
delivery address, and the item number
Notes:
1. The above document must contain your name and address, which needs to
match the information you registered with us.
2. Upload the above document as attachment to our online appeal tool: http://verificationtool.ebay.com.hk/...age.do?url=xxx
3. Please scan and save document as JPEG files of less than 200KB.
Please ensure the image clarity.
4. Any document provided to eBay for this reinstatement process will be
destroyed after your registration information has been verified.
For full version of eBay User Agreement, please go to: Your User Agreement
To learn more about eBay policies, please go to: A - Z index of policies
Thanks for your cooperation!
Thanks for your kind support.
You may receive a survey invitation regarding your satisfaction towards
our services.
To help us improve, please take some time to complete the survey.
If your questions have been resolved by eBay Customer Support, please
choose accordingly.
Thanks again for your cooperation and support.
For other questions, please reply this email with the original text and
subject so that we could help you the soonest possible.
Regards,
Jojo
eBay Hong Kong Customer Support
===========================
eBay Hong Kong eBay - 從MP3、電腦、手機、數碼相機、收藏 、男裝、女裝,到古董、寵物用品, *的心水物品,盡在eBay! | They want a document from each group. Would you take the following having three groups or two?
Group One - Evidence of Identity
Group Two - Evidence of Address
Evidence of Item Location
Is 'Evidence of Item Location' the third Group or is it part of Group Two?
I have a drivers license with my home address, but do not have utilities or credit card statements, but would be able to buy something and provide the eBay shipping receipt which should be ok if Evidence of Item Location is part of Group Two.
Will set my browser to tunnel through my USA server when sending these docs, will this fly ?
|