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  #1  
Old 12-01-2017
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Default I lost my money or no?

Got this email after 15 days from payment,buyer says he is owner of account and he didnt opened any case..
Have tracking and receipt
Tracking online shows delivered and i have proof of delivery signed by buyer
Already sent all info to paypal

What says guys?




You have received a payment that we believe may not have been authorised by
the PayPal account holder. Here are the details of the transaction we are
investigating:

-----------------------------------
Transaction Details
-----------------------------------


Buyer's name: G******
Buyer's email: g*****
Transaction ID: 79P*****

Transaction date: 12-Nov-2017
Transaction amount: 1,640.00 EUR
Invoice ID: INV******
Your transaction ID: 8T2*****
Case number: PP-0******

We recommend that you don’t send the item until our investigation is
complete. If you’ve already sent the item, please log in to your PayPal
account and go to the Resolution Centre to provide the dispatch details.

In order to continue our investigation, we need some additional information
from you.

Here’s how to provide us the information we need:

1. Log in to your PayPal account.
2. Click "Resolution Centre" near the top of the page.
3. Click "Resolve" in the Action column to view the information we need.
4. You can either fax or upload your documents to us.
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  #2  
Old 12-01-2017
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Default Re: I lost my money or no?

As long as you have tracking and a signature that he received it, you should be covered.


So make sure you give Paypal everything that they need.
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  #3  
Old 12-01-2017
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Default Re: I lost my money or no?

Nah, you shouldn't worry about this.
Since you have provided the Tracking Details showing that item has been delivered successfully to the recipient's address, and had someone sign for it, is a strong proof of delivery. I would say 99.99% you'll win the case
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  #4  
Old 12-01-2017
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Default Re: I lost my money or no?

The only thing is, i am from Italy and i ship from Italy, but i use paypal of another country as you can see its in english but tracking details, receipt is in Italian.. Even sender name is same as paypal account but address is different than what registered on paypal..

Else recipient address name and details are correct...
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  #5  
Old 12-01-2017
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Default Re: I lost my money or no?

If the tracking shows its been delivered and signed for you will be covered by Paypal seller protection, just keep on top of the case when ever they ask for details..

If you are worried give paypal a call and explain everything to them stating you have tracking etc
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  #6  
Old 12-03-2017
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Default

Quote:
Originally Posted by assad View Post
If the tracking shows its been delivered and signed for you will be covered by Paypal seller protection, just keep on top of the case when ever they ask for details..

If you are worried give paypal a call and explain everything to them stating you have tracking etc

Today i called them, they said they have all documents and tracking details, but i need to say to buyer that he should call paypal team and tell that he did that transaction..

I called buyer, after some time he said he called paypal, his account got limited so paypal said he needs to send all documents to remove limitation then only they will close this case also...

But what is my fault in all this? I have shipped with all proofs...

Its making me worried...
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  #7  
Old 12-04-2017
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Default Re: I lost my money or no?

I do not think you have any fault in this.

I would not worry, as SaiJin said above, as long as you have tracking and a signature that he received it , you should be covered.
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  #8  
Old 12-04-2017
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Default Re: I lost my money or no?

This is a little tricky, but if they limited the buyer's account, you should get your money back no problem. It does take time unfortunately.
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  #9  
Old 12-04-2017
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Default

Quote:
Originally Posted by SaiJin View Post
This is a little tricky, but if they limited the buyer's account, you should get your money back no problem. It does take time unfortunately.
Tricky? How?
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  #10  
Old 12-05-2017
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Default Re: I lost my money or no?

Just to update you all:

Paypal limited my account, asked for id, address proof, description about this particular payment..
Already provided all documents (id and address proof and written explaintion for this payment)

Hope well
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  #11  
Old 12-05-2017
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Default Re: I lost my money or no?

Let the forum know - lot of good wishes for you from this thread.
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  #12  
Old 12-06-2017
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Default Re: I lost my money or no?

Account got permanently banned...
Case is still under paypal review..

I think i will loose money, even though i have shipment online tracking, signed receipt, buyer confirming receipt and satisfaction...

Any suggestions guys how to save my money?
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  #13  
Old 12-14-2017
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Default Re: I lost my money or no?

yes wait 180 days and be ready with docs again, probably.
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