Not that unusual. I have had two payment gateways in the past call customers first few sales. CCNow and 2checkout. one of them, 2checkout i think did it for all orders for 6 weeks. BUT they just confirmed delivery. It makes you look shady and I was not too happy. So I started to email new customers that they may get a "security phone call" to make sure they are indeed card holder. Being proactive made it look better for me. Cant see doing that with PayPal, what a nightmare that would be.
They dont have the manpower to do this for everyone thats for sure. It must be something unique.
EDIT: PayPal taking this kind of step could be a sign they are locking up too many innocent sellers and they are getting hit with too much backlash. They are not ones to put extra man hours into following up on sellers. They usually just pull the plug if they have any doubts at all. Something like this could be a sign that they might be lowering the bar a tiny bit. Just thinking out loud, but if their shotgun, automatic guilty verdict approach is piling up too many honest folks they may feel they need to loosen the noose a tad.... |