Will refunding sales trigger limitation?

[fortuna]

Due to the issues with eBay's shipping calculations, I ended up refunding around 5 sales and sending invoices with the correct amount of shipping on them. In four of those cases, the buyer's refused to pay actual shipping charges so I canceled the auctions via eBay's "cancel auction" menu. Several of the buyers had unconfirmed shipping addresses and I put in for my reason that eBay had estimated shipping fees which were too low.

I have one buyer left who decided he'd pay the actual shipping charge but that's all he'll pay. He expects me to send him the item for free now. (He was able to buy a fairly nice item for 1.00 that should have sold for 30.00). I've decided I don't want to move forward with the sale after all the BS because I don't want to risk my 100% positive feedback. I can just see this a-hole giving me a neg after all his crap.

I'm worried that Paypal or eBay or both will limit me for canceling so many sales in a row. I'm banned from selling on Amazon because I canceled and refunded a dozen sales due to my wholesaler closing shop and vanishing with 7k in my money. Since I didn't have the merch the only thing I could do was refund the sales, what does Amazon expect???

Anyway - has anyone heard of ePal doing the same thing for cancellations?

[SaiJin]

As far as I know, I think eB and PP actually think about this in a completely different manner than AZ.
If you refund a buyer fast and without the buyer getting eB / PP involved, it should be ok for you.

You said you canceled because the est s/h from eB is too low... I think that you should have already known how much s/h for your own items are and took care of it before you actually post your auctions. In this case, if a buyer got a different and higher cost than auctioned,
they may not like it and file a complaint.

So be careful

[fortuna]

I posted all of my auctions using a Mac program: GarageSale. In it, you put in your shipping settings once and it sets them for all your auctions.

I configured flat rate shipping, actual cost using the small and medium priority mail boxes w/ delivery confirmation.

On most of the auctions, it calculated shipping just fine except for the delivery confirmation charge nit being estimated for customers but that was like 10 cents.

On several auctions though, eBay quoted 2.00 for shipping when the absolute minimum is 4.90. I still can't figure out if it's eBay or the program that did it. My handling charges for packaging were also left off of every sale.

[luna]

I think that you may receive a lot of neg. FB for this. ebay should be o.k. with it but what if the buyer insists on receiving the item and files non received? also they will leave a negative for sure. And I think you have to ship for the price that you mentioned in the auctions, sorry to tell you this. I'd rather ship. Also you said you canceled? You can only do this if the buyer agrees to cancel the transaction. if they don't agree you have a huge problem so which will result sooner or later in a limitation.

[needhelpplease]

A big no no is trying to charge more for shipping AFTER the bidder already won their item. It is against ebay policy and can cause your account to go into immedite suspension should these people report it. That's just like saying "I didnt get what I wanted for the item, so now you are going to have to pay more"shipping". Regardless of the buyers completing the transaction or not, the likelyhoody of you getting neg fdbk for those is almost for sure. What you should have done is ate the $2 per few auctions and saved your fdbk/account. Fixed the problem with the calculations and make up slowly for your loss. Refunding buyers will not throw your account into limitation etc. Especially if there is no paypal/ebay claim attached. Good Luck to you!

[FandangoKango]

At some point if it ever gets a manual review whoever does it and if they feel like it they will limit you for refunding sales. I have been through it and just left the account after i was denied everything i turned in.