Bobby | 09-28-2011 10:00 AM | Paypal limited on 2 year old charge back!!! Help!!! Morning guys,
Here goes...
I used to own a business up until Oct 2009. I sold a product to a guy in Sept 09 and shipped it out. I close my business, close my paypal account the end of October 2009. Yesterday 2 years later I get this email:
"We need your help resolving an issue with your account. To give us time to
work together on this, we've temporarily limited what you can do with your
account until the issue is resolved.
We understand it may be frustrating not to have full access to your PayPal
account. We want to work with you to get your account back to normal as
quickly as possible.
What's the problem?
It looks like you've been having some customer service issues. A few of
your buyers have contacted us to let us know that they never received their
merchandise or there was a problem with the merchandise they received.
Right now, we're looking into the problem transaction(s). You may be able
to help us resolve this by:
1. Making sure your PayPal account has enough money in it to cover any
pending refunds.
2. Sending an email to PayPal authorizing us to refund your dissatisfied
buyer(s). To do this, click Help at the top of any page and then choose
Contact Us".
So I call them obviously. They say this guy filed a chargeback in DEC 2009 for $1700.00 on the item. I had closed the account and business so I never received anything from them to fight the charge back etc. It took them 2 years to match up my new account to the old one. So now i'm limited my account has $1200 in it that is now held. I called, I yelled, I even asked for a payment plan and they won't budge!!! Nothing like having to pay money you don't owe!!!!
Any help?
ty |