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  #1  
Old 11-24-2013
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Default PayPal Account limited due to Acceptable Use Policy

I have received this email today saying my PayPal Account is permanent limited due to the Acceptanle Use Policy. My eBay is fine and I have currently have 1 opened case on PayPal. Could this be resolved and if anyone has any experience in this? Thanks!

Hello xxxxxx,


We have recently reviewed your PayPal account activity, and determined
that you are in violation of PayPal's Acceptable Use Policy regarding your
sales / offers on ebay.com, user ID: xxxxxx.

As a result, your account has been permanently limited and this cannot be
appealed.

Per the PayPal User Agreement, which you read and accepted when you created
your account, we reserve the right to permanently limit an account due to
an Acceptable Use Policy violation. We may hold any available balance in
your PayPal account for up to 180 days. In addition, you may be liable for
any amount of damages PayPal incurs for each violation of the Acceptable
Use Policy.

To read more about your liability, the actions we may take and other
relevant information pertaining to the PayPal User Agreement, please refer
to the following URL:
https://cms.paypal.com/us/cgi-bin/?c...locale.x=en_US

Please remove all references to PayPal from your website/s and/or
auction/s. This includes not only removing PayPal as a payment option, but
also the PayPal logo and PayPal shopping cart.

The PayPal User Agreement states that PayPal reserves the right to limit
an account for any violation of the PayPal User Agreement, including the
Acceptable Use Policy.

Under the PayPal Acceptable Use Policy, PayPal may not be used to send or
receive payments for items that infringe or violate any copyright,
trademark, right of publicity or privacy, or any other proprietary right
under the laws of any jurisdiction. This includes transactions for
counterfeit items or unauthorized replicas or copies of items.

You can view the complete PayPal Acceptable Use Policy by clicking the
"Legal" link at the bottom of any PayPal page and clicking "PayPal
Acceptable Use Policy". You can also find some more information on the
PayPal Acceptable Use Policy on our Help Center.

We thank you in advance for your cooperation. If you have any questions,
please contact the PayPal Brand Risk Management Department at
aup@paypal.com.

Sincerely,
Brett
PayPal, Brand Risk Management
PayPal, an eBay Company
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  #2  
Old 11-24-2013
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Default Re: PayPal Account limited due to Acceptable Use Policy

Resolve the dispute on PP, and then find a new way to accept payments though eBay.
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  #3  
Old 11-24-2013
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Default Re: PayPal Account limited due to Acceptable Use Policy

The account is history. PayPal believes (rightly or wrongly) that you are selling counterfeit goods. Accounts are RARELY restored under those circumstances.
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Old 11-24-2013
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Default Re: PayPal Account limited due to Acceptable Use Policy

But how can they assume so if none of my eBay listing has been removed, and I have many positive feedbacks received recently saying my products are authentic?
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Old 11-24-2013
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Default Re: PayPal Account limited due to Acceptable Use Policy

did you ever have buyers send payment direct thru PayPal?
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  #6  
Old 11-24-2013
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Default Re: PayPal Account limited due to Acceptable Use Policy

Quote:
Originally Posted by kingdomcome84 View Post
did you ever have buyers send payment direct thru PayPal?
Yes I did, quite a lot actually.
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  #7  
Old 11-26-2013
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Default Re: PayPal Account limited due to Acceptable Use Policy

This happened to me, Paypal limited my account, I had an ebay account that was 11 years old I started accepting credit cards, after 3 weeks and a lot of headaches, I gave up on the credit card idea, and waited to see what would become of the ebay account. 4 months later my prize ebay account was suspended. I wouldn't count on keeping your ebay account based on my experience
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  #8  
Old 11-27-2013
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Default Re: PayPal Account limited due to Acceptable Use Policy

Quote:
Originally Posted by westcoast_d View Post
I have received this email today saying my PayPal Account is permanent limited due to the Acceptanle Use Policy. My eBay is fine and I have currently have 1 opened case on PayPal. Could this be resolved and if anyone has any experience in this? Thanks!

Hello xxxxxx,


We have recently reviewed your PayPal account activity, and determined
that you are in violation of PayPal's Acceptable Use Policy regarding your
sales / offers on ebay.com, user ID: xxxxxx.

As a result, your account has been permanently limited and this cannot be
appealed.

Per the PayPal User Agreement, which you read and accepted when you created
your account, we reserve the right to permanently limit an account due to
an Acceptable Use Policy violation. We may hold any available balance in
your PayPal account for up to 180 days. In addition, you may be liable for
any amount of damages PayPal incurs for each violation of the Acceptable
Use Policy.

To read more about your liability, the actions we may take and other
relevant information pertaining to the PayPal User Agreement, please refer
to the following URL:
https://cms.paypal.com/us/cgi-bin/?c...locale.x=en_US

Please remove all references to PayPal from your website/s and/or
auction/s. This includes not only removing PayPal as a payment option, but
also the PayPal logo and PayPal shopping cart.

The PayPal User Agreement states that PayPal reserves the right to limit
an account for any violation of the PayPal User Agreement, including the
Acceptable Use Policy.

Under the PayPal Acceptable Use Policy, PayPal may not be used to send or
receive payments for items that infringe or violate any copyright,
trademark, right of publicity or privacy, or any other proprietary right
under the laws of any jurisdiction. This includes transactions for
counterfeit items or unauthorized replicas or copies of items.

You can view the complete PayPal Acceptable Use Policy by clicking the
"Legal" link at the bottom of any PayPal page and clicking "PayPal
Acceptable Use Policy". You can also find some more information on the
PayPal Acceptable Use Policy on our Help Center.

We thank you in advance for your cooperation. If you have any questions,
please contact the PayPal Brand Risk Management Department at
aup@paypal.com.

Sincerely,
Brett
PayPal, Brand Risk Management
PayPal, an eBay Company
Was it just one dispute of ⊗⊗⊗⊗ goods, or were you reported by more buyers/competitors?
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  #9  
Old 11-27-2013
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Default Re: PayPal Account limited due to Acceptable Use Policy

Resolve the claim and then call up PP for a "try" to appeal - may not work but worth a shot
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  #10  
Old 12-06-2013
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Default Re: PayPal Account limited due to Acceptable Use Policy

Dont waste your time appealing for this coz they will never restore your account !
Its gone forever , so just forget this account , make a new stealth n move on !
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