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  #1  
Old 01-14-2014
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Default PayPal limited. Here's a pic of message they sent me.

Attached is a pic of the message paypal gave me on one of my accounts when I went to log in:







How do I respond to this? Should I call? They tried to call and verify me from a tracphone I had, but the phone is no longer active, so I added a new tracphone number to my paypal account.

When I tried to verify with this active tracphone, it said it could not verify with this phone number and to add a new phone number. So I am stuck at this point.

What triggered this? I want to know how to prevent this next time. I DID make a large sale ($499), and it was made on Jan 9 (the same day I got this limitation). But according to the order in which my email notifications were received, this limitation was placed on my account BEFORE I made this sale. The emails are right next to each other in my inbox, and were received the same day (Jan 9), but the email stating my account is limited came after the email telling me I received payment for the Playstation.

Given the nature of this message, should I just call in and hope for the best? When I call in, what should I be prepared to have ready besides obviously my stealth info? If I can't get this limit released, will they release my funds after 180 days?

Last edited by nodeal; 01-14-2014 at 10:49 PM.
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Old 01-15-2014
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Default Re: PayPal limited. Here's a pic of message they sent me.

Do we really have to explain the mere basics of using paypal?

An inactive account

An inactive phone number

A large transaction (after a period of inactivity)

And paypal are going to think that is OK?

I know they will not.

Keep in mind the emails come from different parts of paypal. The limiting email over-rides all else.

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Old 01-15-2014
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Default Re: PayPal limited. Here's a pic of message they sent me.

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Originally Posted by Greenie View Post
Do we really have to explain the mere basics of using paypal?

An inactive account

An inactive phone number

A large transaction (after a period of inactivity)

And paypal are going to think that is OK?

I know they will not.

Keep in mind the emails come from different parts of paypal. The limiting email over-rides all else.

Greenie, if the phone is active but it is a tracphone, is this any good? Because I know for the paypal verification via phone call a tracphone is not sufficient… at least it did not work with me. I read on here it has to do with a database paypal has access to.

So how much of a difference would an active tracphone make?

Thanks!
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Old 02-17-2014
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Default Re: PayPal limited. Here's a pic of message they sent me.

follow email they sent you, if they want more info then send it
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