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Re: Paypal decides I'm a thief and keeps money?
 

I would be making enquiries about your source of items., ie this outlet store.

There is your weak link.

:nono:

Re: Paypal decides I'm a thief and keeps money?
 

Sounds like the outlet might be to blame...
Wouldnt be surprised if their account has been limited too.

Paypal decides I'm a thief and keeps money?
 

You think it was linked thru service tag number being reported? Or was it just PayPal being dumb?

Re: Paypal decides I'm a thief and keeps money?
 

contact paypal and tell them you bought it legally

Re: Paypal decides I'm a thief and keeps money?
 

I don't know how anyone can sell legitimate Dell merchandise for 70% off, even refurbished merchandise.

Greenie is right, you need to investigate your distributor. If anyone who has touched these computers before they reached the OP used a stolen credit card to buy the merchandise, law enforcement could have traced the serial numbers. I'm not sure what information may be sent to Dell when you first start using their computers, but it seems to me like the serial number or another identifier flagged them. Again, this is just SPECULATION on my part.

It - quite frankly - could also be PayPal. They have a way of never giving any specific information about this type of stuff, just the general overview. Mistakes have been made by them in the past.

If this is the OP's original non-stealth account, then I would recommend contacting a lawyer. It sounds like he/she is an innocent party caught up in all of this. If that is true, then it would be a shame for him/her to lose the money - it's a big hit to take for doing nothing wrong.

Re: Paypal decides I'm a thief and keeps money?
 

OP - It may also be worth talking to your credit card company.

If it turns out the items are stolen then the outlet is to blame, in which case your credit card company may be able to help you out with the original purchases.

Re: Paypal decides I'm a thief and keeps money?
 

What about licensing that was included for the OS? Did it have a COA on the back of the computer(if it was a name brand, it would). There are many situations where Microsoft will cry counterfeit due to their licensing agreement.

If someone was having problems activating windows, I dont know why you wouldnt get any emails or chargebacks etc.

Re: Paypal decides I'm a thief and keeps money?
 

i thought they can only hold your money for a 180 days

Re: Paypal decides I'm a thief and keeps money?
 

Unfortunately, this is paypal. The rules change whenever its convenient for them.

Re: Paypal decides I'm a thief and keeps money?
 

Sighs.

paypal may do what they want with funds.

Each case will differ.

It is difficult to generalize.

Under their T&S, paypal have managed to infer they may even hold funds for ever should they see fit.

:mad:

Re: Paypal decides I'm a thief and keeps money?
 

This is the CRAZIEST thread that I have EVER Read,,,DON'T tell me that if the Merchandise being sold was 100% Legit, that QUICK Phone call to Paypal would not result in some type of procedure to get the account fixed,,,,and if that does not get it done Im SURE that a Quick call to their Legal Dept will ge some results,,and if Paypal is as essential to the OP's business as he states, then Im quite sure that it would be worth his while to hire a lawyer who will SURELY get results,,,,

Re: Paypal decides I'm a thief and keeps money?
 

I had one limited from going over the $1000 Australian Drug & Terrorist rule or whatever (every Paypal account in oz that hits 1k gets limited and asked for id). I've had 2 before for the exact same thing that were released after 180 days. This one, however... after 200 days I contacted them and they refused to give me my money until I submitted the documents. I contacted the ombudsman and they told them the same thing. They can legally use that rule as a way to steal your money even if there's zero doubt the money is actually being used for drugs or terrorism.

Eventually I did get the money back after sending in documents but they can definitely hold on to your money in that circumstance.

Re: Paypal decides I'm a thief and keeps money?
 

I am not a lawyer but I would think that if OP supplied pp with paid credit card statements for the merch. in question that would solve the problem.

Re: Paypal decides I'm a thief and keeps money?
 

Austrailian PP vs US PP have some slight policy differences

Re: Paypal decides I'm a thief and keeps money?
 

dell's outlet on dell's website and selling for 70% (eg 30% off) not 70% off. Stealth account otherwise I would would do more. When I gave them a call I was shrugged off and told they had proof and the decision was final. I think a lawyer would run more than 2.5k so not sure what options left, if it was just the 180 day hold that would be fine but seems they are keeping it. What's odd is that the funds are still in the account when I login, if they were really using it to compensate the "victims" then it should be gone and seems they are just keeping it.

one of invoices for doubters
http://i62.tinypic.com/vowdvr.png

Re: Paypal decides I'm a thief and keeps money?
 

^^^^^^^^^

I do NOT understand why you are making your case here,,,Make it to Paypal,,,Call Them, Give them all that you have, Blocking out the Name, ect, ect, and see where it goes,,,Remember those items have UNIQUE Serial Numbers, so you may indeed have some proof that the Unit sold was purchased from Dell with the use of the Serials,,make your case to them, NOT Us,,if you get the right Paypal Rep,,,Who Knows, you just might pull it off

Re: Paypal decides I'm a thief and keeps money?
 

If your purchases are legitimate, you should be contact Paypal ASAP with your evidences that you are indeed the owner of the card and has made the purchases legally. Be prepared to submit documents and IDs though, they most likely will be asking for them if they decide to investigate.

Re: Paypal decides I'm a thief and keeps money?
 

It's been 3 months if what PayPal claims the OP did was really true wouldn't he have been contacted by law enforcement by now? At least for questioning? And even if he does contact PayPal with his proof they would probably hold on to their position as they rarely admit they made a mistake.

Re: Paypal decides I'm a thief and keeps money?
 

I would speak with an attorney. They may be able to help you and often will speak with you free for the initial consultation. They will tell you what your options are and how much each one will cost. Much of the time, and attorney can resolve these situations with a few letters and/or phone calls. That should only cost a couple of hundred dollars. It is usually when a lawsuit actually has to be filed that the costs start escalating.

This seems to be happening to a few people. I wonder what the actual story is.

Re: Paypal decides I'm a thief and keeps money?
 

Paypal would NOT contact law enforcement,,that is not what they do,,Even if it looks like the user is guilty,,if they called Law enforcement every time they suspected some kind of Fraud,,The US would need MILLIONS more Law Enforcement Officials

Re: Paypal decides I'm a thief and keeps money?
 

My plan is to send certified mail including all my invoices(should i omit name since they are under my real info vs stealth info) to paypal san jose address now, does this sound plausible as I called again and they told me they were not interested in any proof as the decision was final.

Re: Paypal decides I'm a thief and keeps money?
 

Well how would they know if the credit card used was stolen? How could PayPal possibly know that? If the card was really stolen the owner of the card could've contacted law enforcement. Naturally they would investigated and would have come to the OP with questions.