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  #1  
Old 05-06-2014
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Default PP vs Chargeback for my account!

I have a real PP since 2010.

Its a strong account. I used for my website (out of eBay) mostly. When I signed up they limited me but I was surprised someone called me from PP and became by case manager to send documents and gave me his number to call him back once sent. So he actually lifted the limits BUT was holding 5% for 6 months. This hold is not removed.

Anyway, I get about 5 to 8 charge backs per year BUT PayPal always email me saying since I have a low dispute rate they release the money back to me and let me know in a few months but they always never get back to me and just credit my account back.

Monthly transaction in my account is around 50k and I always keep 10k balance left in PP.

What do you think guys? Does PP do this always or you never seen this?


Note from PP "Usually, when a buyer files a chargeback and the card issuer reverses the
charge, we temporarily hold the funds until the issue is resolved. However,
because of your low dispute rate and consistent sales volume, we're
allowing you access to the funds while we investigate the chargeback. We
want to extend this courtesy to our valued customers, because we know how
inconvenient it can be to have your funds held."
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Old 05-08-2014
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Default Re: PP vs Chargeback for my account!

so you are saying they have held some funds anyway to cover it?

you are obviously a good customer and they have done their sums based on risk.

they are probably fighting the chargebacks or letting the money go, but have kept some of your funds in case of a large sum...

how are your goods sent, with tracking?

are you complaining about this! it seems reasonable( for paypal anyway)...and better treatment than most of us users get...
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Old 05-08-2014
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Default Re: PP vs Chargeback for my account!

You are lucky OP that PP didnt hit you for the chargeback - 5% hold isnt bad to deal with in my opinion...
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Old 05-09-2014
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Default Re: PP vs Chargeback for my account!

PayPal is a good company, if you are a good customer. Great customer service and very fair in my opinion. Ebay on the other hand...
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