first chargeback on 6 month old account

[newstart2]

going on my 6th month of stealth , feedback around 35, no negsatives, no siputes or claims until now, a buyer has done a chargeback through paypal , not for a ebay sale though, but the buyer did first contact me through paypal. anyways saying item never received, and unfortualtely i lost the usps receipt so i have no tracking to back me up and I will lose money ..but how will this affect my paypal...will they close my account?

[NoneOther]

Originally Posted by newstart2

going on my 6th month of stealth , feedback around 35, no negsatives, no siputes or claims until now, a buyer has done a chargeback through paypal , not for a ebay sale though, but the buyer did first contact me through paypal. anyways saying item never received, and unfortualtely i lost the usps receipt so i have no tracking to back me up and I will lose money ..but how will this affect my paypal...will they close my account?

Probably not but they may monitor it for a while to see if there are any other occurrences

[pod]

If you cant find the USPS tracking you have no choice but to refund the buyer. You wont win without delivery proof. A claim that you are proactive about is not as bad as just sitting back and waiting. I always call PayPal and discuss the situation with them. It looks good on record that you are involved. But thats personal choice if you are ok calling

If its a large amount try find the tracking
If its a small amount clear it off your account and move ahead

One claim in 6 months is no real big deal. But you will need to hope no more come in for awhile.