Thanks for contacting PayPal Brand Risk Management Department.
Having once again the review of your PayPal account, unfortunately the limitation on your account cannot be lifted yet. If you need to appeal, please provide us with more information regarding your website/s and/or certain payments, so we can verify that your transactions do not violate our policies in an effort to ensure compliance with the Acceptable Use Policy.
Please refer to:
- Transaction xxxxxxxxxxxxx5xx from Feb xx, 2015 xx:xx:52 for the amount of $13.00
- Transaction xxxxxxxxxxxxx6xx from Feb xx, 2015 xx:xx:57 for the amount of $10.00
- Transaction xxxxxxxxxxxxx2xx from Feb xx, 2015 xx:xx:25 for the amount of $10.00
In order to comply with our Acceptable Use Policy and avoid the limitation or closure of your account, you will need to:
l Describe the products and/or services associated with your PayPal transaction/s.
If these transactions are associated with a website:
- Please provide access to the URLs of any website/s where these transactions originated.
- The backstage Orders screenshots from your websites
If these transactions are not associated with sales from a website:
- Please provide specific information as to the nature of the transactions.
- Please provide complete product catalog / description of type of service that you provided and please also describe the related sales / marketing channels.
- Provide a record of your contact with the buyer, such as screenshots of the incoming and outgoing mail, which shall specify the product/order information and buyer information.
**Please noted:
- The above transaction numbers are for reference only, all URL associated with your business should be provided, product catalog shall contain all necessary information: product name, product image, unit price, model, specification, etc.
- Screenshot must contain - Date and time of order generated, product name, quantity, amount; (please keep attachment below 500k with jpg format).
Please note that PayPal’s User Agreement (
https://cms.paypal.com/us/cgi-bin/?c...Agreement_full) states an account may be limited for refusing to cooperate in an investigation (see “9. Restricted Activities”).
In this regard, we would like to remind you of our policies.
Under the Acceptable Use Policy, PayPal may not be used to send or receive payments for items that infringe or violate any copyright, trademark, right of publicity or privacy, or any other proprietary right under the laws of any jurisdiction. This includes transactions for counterfeit items or unauthorized replicas or copies of items.
The complete Acceptable Use Policy can be found at the following URL:
https://cms.paypal.com/us/cgi-bin/?c...locale.x=en_US
To learn more about the Acceptable Use Policy, please refer to our Help Center page here:
https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help
This is not intended to be an all-inclusive review or list of your website/s and auction/s. Furthermore, the transactions described above are not intended to be an all-inclusive list. It is the responsibility of the user to ensure that all transactions comply with the Acceptable Use Policy.
We appreciate your cooperation in this matter. Please understand that this is a security measure meant to help protect you and your account. We apologize for any inconvenience. If you have any questions, please contact the PayPal Brand Risk Management Department at
aup@paypal.com.cn.
Sincerely,
Irene
PayPal, Brand Risk Management
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Consumer advisory: PayPal Pte. Ltd., the holder of PayPal’s stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.
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