Limited Need Help Please

killakk · #1 02-28-2015

Hello guys,

So long behold I don't use my PayPal for two days and I get a message saying it's been a while since I last used it and that it has been limited.

So I send proof of address, verify bank account and verify cc. I got an email saying:

Quote:

We are reviewing your account and unfortunately your account limitation cannot be lifted at this time. We need more information about your account before we can proceed with the appeal process. Please complete the steps below:

- Please provide a copy of your driving license, passport or government issued photo ID. Please make the image as large and light as possible. If you do not have a photo ID, please provide a copy of your birth certificate.

- Upload or fax a copy of any invoices referencing your purchase or acquisition of the merchandise involved in the following transactions:

- Transaction ID: xxxxxxxxxxxxxxxxxxxxx

- Upload or fax your supplier's contact information.

- Please provide proof of delivery for the following transactions received into your PayPal account:

- Transaction ID: xxxxxxxxxxxxxxxxxxxxx

The question I have now is that the Transaction that I sold the one they are requesting docs for such as invoice and supplier's contact information is a one-off that I sold. It's just a game that I bought and never opened from a Games store. I doubt I have the receipt any more. I listed it as unwanted gift - sealed. etc.

What would you guys suggest I do?

Kind Regards,

Killakk

muzzie · #2 02-28-2015

It is a regular check. Call and say them you don't have invoice, as you lost it. If you speak nice and polite, they will accept it. Just say the truth, and it will work.

killakk · #3 02-28-2015

Quote:

Originally Posted by muzzie

It is a regular check. Call and say them you don't have invoice, as you lost it. If you speak nice and polite, they will accept it. Just say the truth, and it will work.

So as the supplier's information?

Shouldn't I just call up and say I lost the receipt it's not an item I got from a supplier I just bought it from a store in the city centre? That way I don't have to supply them with an invoice or supplier's information...

Kind Regards,

Killakk

rsot · #4 02-28-2015

Really sounds like PP is giving you a run around....I wouldnt bet on reinstatement even if you supply all the info...just saying the truth on these crazy demand steps...

muzzie · #5 02-28-2015

Quote:

Originally Posted by killakk

So as the supplier's information?

Shouldn't I just call up and say I lost the receipt it's not an item I got from a supplier I just bought it from a store in the city centre? That way I don't have to supply them with an invoice or supplier's information...

Kind Regards,

Killakk

Correct. If it a single item you bought at a local store, just tell the truth and it will work.

aking · #6 02-28-2015

whats up with all the limitations? every other thread is someone new who got limited...are people buying and reading the stealth guide???

killakk · #7 02-28-2015

Quote:

Originally Posted by rsot

Really sounds like PP is giving you a run around....I wouldnt bet on reinstatement even if you supply all the info...just saying the truth on these crazy demand steps...

Why do you think this to be so? I have verified the cc, bank account and provided proof of address. Just need to give in photo ID?

And tell them no invoice, right?

Sorry for all the questions.

Kind Regards,

Killakk

killakk · #8 02-28-2015

Quote:

Originally Posted by aking

whats up with all the limitations? every other thread is someone new who got limited...are people buying and reading the stealth guide???

Hi there,

Yes I have bought and read the stealth guide. My eBay account is not limited just my PayPal, they are playing around not sure why this is the case. I fully verified my account too. They claim I hadn't used my account in a while when I just did not for two days.

Kind Regards,

Killakk

muzzie · #9 02-28-2015

Quote:

Originally Posted by killakk

Hi there,

Yes I have bought and read the stealth guide. My eBay account is not limited just my PayPal, they are playing around not sure why this is the case. I fully verified my account too. They claim I hadn't used my account in a while when I just did not for two days.

Kind Regards,

Killakk

"You have not used your account for a while" is a template text that can be seen in any limitation, that is not permanent. It usually does not reflect the actual cause of limitation. PP is usually asking for an ID check if anything high-risk is being sold for the first time. If selling generic low-risk items, they will not ask for ID for some time. But ID check will happen for 100% time, it is just a matter of time.

RosieTosie · #10 02-28-2015

Quote:

Originally Posted by killakk

Why do you think this to be so? I have verified the cc, bank account and provided proof of address. Just need to give in photo ID?

And tell them no invoice, right?

Sorry for all the questions.

Kind Regards,

Killakk

That could work killakk, and would you the quickest most direct response, can you use online chat?, that is an option as well, your clearly going to have to do one of those to be able to move forward, in the circumstances it is not wildly out of the question for you to not still have the receipt, so just contact them one way or the other and fingers crossed you can move on.

killakk · #11 03-01-2015

Thanks for all the help! I've managed to re-instate my account! w000t!

Thread can be closed now please.

Regards,

Killakk

muzzie · #12 03-01-2015

Quote:

Originally Posted by killakk

Thanks for all the help! I've managed to re-instate my account! w000t!

Thread can be closed now please.

Regards,

Killakk

"Reinstate" means reactivation after doing something nasty. But you account just passed through a regular security check. Wish you never get real suspensions