Paypal request information what to do?

[manoverde]

Hello,
Paypal just limited my account because an Entropy card, They are asking for card statement and National ID

This paypal account is not stealth haves real information.
I send them the National ID
And for mistake i send them bank statement not card statement
But how should i do because i don't have entropay card statement and i delete that card long time ago..??

How can i solve this problem
Thank you

[ilcarletto]

First question: can you provide a genuine copy of all the document they might ask?

If so, since it is not a stealth account I would personally call them and clarify the situation.

I would not make up stories, I will go straight telling them how the account has been set up and asking them how you can overcome the situation.

All the above is just "my feeling" I have no experience of a similar situation. Wait for other members to chime in.

[manoverde]

Hey Friend
i just got lift off, everything is ok now.
i just told them that that card was a temporal card from my bank and i did not have no more.

Originally Posted by ilcarletto

First question: can you provide a genuine copy of all the document they might ask?

If so, since it is not a stealth account I would personally call them and clarify the situation.

I would not make up stories, I will go straight telling them how the account has been set up and asking them how you can overcome the situation.

All the above is just "my feeling" I have no experience of a similar situation. Wait for other members to chime in.

[ilcarletto]

Very good to know

Buona fortuna!

[Clearforman]

Is entropay provided statment on their logo ?
i dont think so they provide that

[Frenchguy]

I need to open an account in entropay how can i open it please let me know