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  #1  
Old 02-21-2017
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Unhappy PayPal "Sorry,but we need more information.Please withdraw money on our Classic site"

Hi guys, I need help.
I have stealth paypal account is fully 100% verified and confirmed. I've add my really a bank account (Payoneer) and confirmed it successfully. My first selling ebay 02/09/17 money available.When I try to withdraw money to my confirmed bank account I get this message "Sorry, but we need more information. Please withdraw money on our Classic site instead." So I click the link to the classic site, attempt to make the withdraw from there except when I enter the amount and click continue it loads the exact same page and nothing has changed with my account balances.
Please help, thanks.
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  #2  
Old 02-23-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Call them and tell them about the glitch
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  #3  
Old 02-23-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

What Country is the PayPal in? and, if it's in another Country, what are you using as far as internet connection goes to get online?
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  #4  
Old 02-24-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by MM78 View Post
What Country is the PayPal in? and, if it's in another Country, what are you using as far as internet connection goes to get online?
Country paypal USA. I use VPN Strong, to change the my ip. Maybe problem is the VPN ?
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  #5  
Old 02-24-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

strongVpn is already blacklisted... its almost as bad as using hide my ass.
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  #6  
Old 02-24-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by Max_m View Post
Country paypal USA. I use VPN Strong, to change the my ip. Maybe problem is the VPN ?
I would put money on the VPN being the issue
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  #7  
Old 02-24-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by Max_m View Post
Hi guys, I need help.
I have stealth paypal account is fully 100% verified and confirmed. I've add my really a bank account (Payoneer) and confirmed it successfully. My first selling ebay 02/09/17 money available.When I try to withdraw money to my confirmed bank account I get this message "Sorry, but we need more information. Please withdraw money on our Classic site instead." So I click the link to the classic site, attempt to make the withdraw from there except when I enter the amount and click continue it loads the exact same page and nothing has changed with my account balances.
Please help, thanks.
I got the same thing recently on my UK accounts - on about 2 or 3 of them.

My only suggestion for the moment is to wait a few days and try again.
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  #8  
Old 02-24-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by JamesNorth101 View Post
I would put money on the VPN being the issue
Its not the VPN.
I am in UK and not using VPNs.

I do know that StrongVPN is used and abused but I am not on any VPN or stuff like that and I got that error
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  #9  
Old 02-24-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by alin View Post
Call them and tell them about the glitch
Not worth calling them mate.
They a bunch of buffoons man.

They got glitches in their own heads so they cant fix any glitches.

Calling them causes a manual review on ones account so if one does not mind that then call them by all means XxX
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  #10  
Old 02-24-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by easy.bake.oven View Post
I got the same thing recently on my UK accounts - on about 2 or 3 of them.

My only suggestion for the moment is to wait a few days and try again.
I'm trying more 20 days
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  #11  
Old 02-24-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

It may well be at that stage worth opening a support ticket with them via PayPal messages

You can also try clearing out your cookies, although that in itself can lead to other issues as well
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  #12  
Old 02-24-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

No need to call. I have resolved several PayPal issues using the message center. Just send them a message and a rep will reply. It may take 24Hrs but way less risky.
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  #13  
Old 02-24-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

I have the same issue. All of the sudden, can not withdraw, it leads me to the classic site, but after that it just stuck there not moving anymore.
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  #14  
Old 02-24-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by Max_m View Post
Hi guys, I need help.
I have stealth paypal account is fully 100% verified and confirmed. I've add my really a bank account (Payoneer) and confirmed it successfully. My first selling ebay 02/09/17 money available.When I try to withdraw money to my confirmed bank account I get this message "Sorry, but we need more information. Please withdraw money on our Classic site instead." So I click the link to the classic site, attempt to make the withdraw from there except when I enter the amount and click continue it loads the exact same page and nothing has changed with my account balances.
Please help, thanks.
If your bank is Payoneer, that is the problem. Obviously you can add it to confirm your account but you cannot not withdraw to it. Particularly in US. (Not sure of other regions nut it sure seem like it.) Nor can you add it to use as a payment method.

Last edited by BleepBloop; 02-24-2017 at 12:25 PM.
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  #15  
Old 02-25-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Update, the problem seems ok now, just withdraw 60$.
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  #16  
Old 02-27-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

It's really strange, to withdraw 60$ has no issue, but when I tried to withdraw more than that, the "sorry need more information" just pops out.

Not sure if someone else has the same issue?
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  #17  
Old 02-27-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by likefrasers View Post
It's really strange, to withdraw 60$ has no issue, but when I tried to withdraw more than that, the "sorry need more information" just pops out.

Not sure if someone else has the same issue?
Which bank are you using? Also does PayPal try to confirm your phone when it sends you to the classic site?
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  #18  
Old 02-27-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by BleepBloop View Post
If your bank is Payoneer, that is the problem. Obviously you can add it to confirm your account but you cannot not withdraw to it. Particularly in US. (Not sure of other regions nut it sure seem like it.) Nor can you add it to use as a payment method.
Payoneer not working US PayPal account ?
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  #19  
Old 02-27-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by Max_m View Post
Payoneer not working US PayPal account ?
Payoneer does not work for US PayPal.
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  #20  
Old 02-27-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by MM78 View Post
Payoneer does not work for US PayPal.
How withdraw money stealth paypal account not resident USA?
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  #21  
Old 02-27-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by MM78 View Post
Which bank are you using? Also does PayPal try to confirm your phone when it sends you to the classic site?
BOA

No, they don't ask me to confirm my phone.
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  #22  
Old 02-27-2017
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Default Re: PayPal "Sorry,but we need more information.Please withdraw money on our Classic s

Quote:
Originally Posted by Max_m View Post
How withdraw money stealth paypal account not resident USA?
Need a US Bank.
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