refund issued to a not longer active card - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 05-26-2017
TOOKNAPA's Avatar
Senior Member
 
Join Date: Jul 2015
Posts: 665
Thanks: 87
Thanked 168 Times in 143 Posts
Activity: 3%
Longevity: 32%
iTrader: (0)
Default refund issued to a not longer active card

HI There,

I issued a refund with paypal to a customer, and now she sent me a message telling me the debit card where it was issued is not active anymore.

Does anyone know what happen in this case ?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 05-26-2017
Bunneh's Avatar
Executive [VIP]
 
Join Date: Sep 2011
Posts: 4,943
Thanks: 666
Thanked 1,062 Times in 814 Posts
Activity: 28%
Longevity: 63%
iTrader: (24)
Default Re: refund issued to a not longer active card

should still appear on her bank account, but if not it will get returned to sender (you)

you will see by the transaction in a few days if it bounces back.
__________________
*FOR SALE* AGED UK ACCOUNTS WITH SELLING FEEDBACK
BUY 3 AND GET ONE FREE HIGH LIMIT ACCOUNTS ENTER MY STORE HERE
GET A DEDICATED IP ADDRESS FOR EBAY & AMAZON HERE
Reply With Quote
The Following User Says Thank You to Bunneh For This Useful Post:
TOOKNAPA (05-27-2017)
  #3  
Old 05-26-2017
Qwoty's Avatar
Senior Member
 
Join Date: Jun 2015
Posts: 267
Thanks: 35
Thanked 29 Times in 27 Posts
Activity: 0%
Longevity: 33%
iTrader: (0)
Send a message via ICQ to Qwoty
Default Re: refund issued to a not longer active card

the refund will bounce back into the refundees paypal balance
Reply With Quote
The Following User Says Thank You to Qwoty For This Useful Post:
TOOKNAPA (05-27-2017)
  #4  
Old 05-27-2017
TOOKNAPA's Avatar
Senior Member
Threadstarter  
 
Join Date: Jul 2015
Posts: 665
Thanks: 87
Thanked 168 Times in 143 Posts
Activity: 3%
Longevity: 32%
iTrader: (0)
Default Re: refund issued to a not longer active card

Thank you , let's wait and see
Reply With Quote
  #5  
Old 05-27-2017
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 58,259
Thanks: 4,616
Thanked 7,109 Times in 6,476 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default Re: refund issued to a not longer active card

Balance will stay in PP account if it can't be returned to the debit card. Your part in the transaction seems done TOOKNAPA
Reply With Quote
  #6  
Old 05-27-2017
SaiJin's Avatar
Super Moderator
 
Join Date: Jul 2008
Posts: 7,626
Thanks: 231
Thanked 1,167 Times in 982 Posts
Activity: 73%
Longevity: 88%
iTrader: (2)
Default Re: refund issued to a not longer active card

Any refunds made to paypal will stay in paypal regardless.

it's up to the buyer's responsibility to transfer it back to their bank account.

So tell her to log into her paypal.
Reply With Quote
  #7  
Old 05-27-2017
TOOKNAPA's Avatar
Senior Member
Threadstarter  
 
Join Date: Jul 2015
Posts: 665
Thanks: 87
Thanked 168 Times in 143 Posts
Activity: 3%
Longevity: 32%
iTrader: (0)
Default Re: refund issued to a not longer active card

Quote:
Originally Posted by SaiJin View Post
Any refunds made to paypal will stay in paypal regardless.

it's up to the buyer's responsibility to transfer it back to their bank account.

So tell her to log into her paypal.
Refund can be sent to PayPal account, but also to card, I think it depends if the buyer has a PayPal account or not
Reply With Quote
  #8  
Old 05-27-2017
Play's Avatar
Senior Member
 
Join Date: Aug 2012
Posts: 5,987
Thanks: 1,096
Thanked 1,575 Times in 1,278 Posts
Activity: 68%
Longevity: 55%
iTrader: (37)
Default Re: refund issued to a not longer active card

Quote:
Originally Posted by TOOKNAPA View Post
HI There,

I issued a refund with paypal to a customer, and now she sent me a message telling me the debit card where it was issued is not active anymore.

Does anyone know what happen in this case ?
hmm... am I right in saying the customer paid via PayPal (and used their card as a funding source), and you have refunded the client via PayPal, and PayPal has returned funds to their debit card which is no longer active?

If so, I presume since its a debit card, there a bank account attached to the card, so tell the client to call their bank and reallocate the funds to their new debit card.

Usually when a bank (at least here in the UK) receives a refund, for a card no longer active, they store it in an isolated account for it to be claimed by the account holder, before returning it to the sender if unclaimed.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Issued refund, buyer wants the item again. Help?! Onion eBay Discussion! 4 11-16-2015 07:12 PM
What if I got a refund to the PP debit card, but the card is not active anymore? nivo PayPal Talk 1 11-10-2015 12:33 PM
I issued a refund, and now Ebay say buyer can keep money AND goods ??? chopperaddict eBay Discussion! 19 02-02-2015 09:39 AM
Ebay Refund Issued As An E-Cheque!! ross88 UK eBay & Paypal 8 06-24-2014 01:00 AM
I Issued Refund To Buyer But Says Not Recieved uscool UK PayPal Talk 13 08-07-2013 02:35 PM


Aspkin Group

All times are GMT -5. The time now is 07:36 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts