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Payment held beyond 21 days
 

Hello everyone, I have stumbled upon a very strange issue

I started a new latvian business PayPal account over a month ago. Sold my first item on it the 9th of November, got the usual 21 day hold. I uploaded tracking number 10th of November expecting the release date to change from 30 November to 24 November but it did not change at all. At first I thought it was just a mere glitch and that it would sort itself out. It's now 1st December, meaning it's been over 21 days and I have still not had the money released.

I emailed customer support but they have been unresponsive earlier, so I don't know if they'll help me this time either. I can't call in as I am in Sweden and not in Latvia. What are my options? Solutions? Anyone else ever been in my situtation before? Please help me, I am going crazy.

Re: Payment held beyond 21 days
 

Every transaction is different. It is not a total given, funds are released as you wanted.


I have many questions to try to work out the issue.

What type of item is involved, its price and what did you notice about the buyer’s account.

I am asking because you need to know PayPal wants ‘trust’ with accounts.

I look forward to your replies.
:peace:

Re: Payment held beyond 21 days
 

The transaction was not on Ebay, it was a direct invoice. The price was $58, the buyer was verified and had a confirmed address, he has made plenty of transactions earlier. My account is of course new, but I haven't experienced holds not being lifted when they say they are going to, before on any account.