stealthbiz | 04-25-2018 12:04 PM | Re: Selling digital goods with trackable pdf letter to customer - Safe? I've been selling digital items for 2 years now on a single PayPal account without much trouble. It was limited in the beginning for document review but I cleared it straight away in a couple of days. As other users have mentioned, these transactions are very prone to fraudulent charge backs and disputes. I've even had many experiences where people create a charge back 5 months after the transaction was made.
Usually when a charge back / dispute comes through, I refund it immediately without question. Every month or two, PayPal will send you an email showing your statistics for the particular month. The email also contains information about how much percentage of your customers are happy (based on total transaction, refunds and charge back I assume). I have kept that number at between 96 - 99 percent happy. That number should be very low if you want your account to prosper. My only strategy is customer support.
The only technique I used to keep my dispute percentage low is going to sound very cliche but that's really how I did it. I always encourage my customers to reach out to me when they are happy and need help. I try to give them as much incentive as possible to do so. Going out of my way to ensure they are satisfied really helped me.
I personally don't provide any tracking information to PayPal but it definitely won't hurt. I know a person who sells digital services and when he got hit with a dispute, he made a pdf invoice on the spot and won the case. |