Vicvelcro | 07-07-2009 07:59 PM | If this were me (YMMV):
1. I would send an email to the buyer inquiring about the reason for the issue
2. Supply as much information as I reasonably could (information about the Vgood, maybe)
3. Figure out a way to put a license key on the goods if possible and ability to remote-kill license (future sales)
4. Menatally set it in my head that these funds are gone (hope for the best) and learn from this
A hold is when they make funds unavailable to you but do not return them to the payor yet. A chargeback is similar, except it is initiated by the payor's bank or credit card issuer.
It is possible here that somebody used another person's card/acct, the somebody thanked you, and the cardholder still knows nothing and saw the payment on their statement thus wants it removed.
If PP auth'd the charge and it turns out to be fraud, you may still be protected (if you want to hassle with it). Me, I'd take initial steps and hope it works out easy. Beyond that, I'd say screw it and move on.
Again, YMMV. |