my first chargeback, what should i do - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 07-07-2009
Junior Member
 
Join Date: May 2009
Posts: 70
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 81%
iTrader: (0)
Default

hi, guys I am selling virtuals and copyrights item. i got a chargeback today. paypal said a payment made 2 weeks ago was reversed by buyer because it was not authorized.

they said i need to supply some information so that their bank can make a decision.

what should i do now? loose the 50 bucks? anymore risks apart from that? why some people say chargebacks is a nightmare.

and what is the difference between a chargeback and a paypal unauthorized payment hold, it looks the same to me. The worse case is we loose the item and the money?

and this guy who give me this charge back actually thanked me via email ,and left me positive feedback. should i send him email to see what is wrong?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 07-07-2009
TGMT²'s Avatar
Administrator
 
Join Date: Jul 2008
Posts: 3,044
Thanks: 629
Thanked 1,439 Times in 787 Posts
Activity: 37%
Longevity: 88%
iTrader: (3)
Default

The Best way to communicate is a simple phone call, people don't seem to be as brave when you are calling them direct.
Reply With Quote
  #3  
Old 07-07-2009
Vicvelcro
 
Posts: n/a
Activity: 0%
Longevity: 0%
Default

If this were me (YMMV):

1. I would send an email to the buyer inquiring about the reason for the issue
2. Supply as much information as I reasonably could (information about the Vgood, maybe)
3. Figure out a way to put a license key on the goods if possible and ability to remote-kill license (future sales)
4. Menatally set it in my head that these funds are gone (hope for the best) and learn from this

A hold is when they make funds unavailable to you but do not return them to the payor yet. A chargeback is similar, except it is initiated by the payor's bank or credit card issuer.

It is possible here that somebody used another person's card/acct, the somebody thanked you, and the cardholder still knows nothing and saw the payment on their statement thus wants it removed.

If PP auth'd the charge and it turns out to be fraud, you may still be protected (if you want to hassle with it). Me, I'd take initial steps and hope it works out easy. Beyond that, I'd say screw it and move on.

Again, YMMV.
Reply With Quote
  #4  
Old 07-07-2009
TGMT²'s Avatar
Administrator
 
Join Date: Jul 2008
Posts: 3,044
Thanks: 629
Thanked 1,439 Times in 787 Posts
Activity: 37%
Longevity: 88%
iTrader: (3)
Default

YMMV ???? Your Method May Vary?
Reply With Quote
  #5  
Old 07-07-2009
Junior Member
Threadstarter  
 
Join Date: May 2009
Posts: 70
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 81%
iTrader: (0)
Default

thanks guys.

but i have concerns telling paypal that i sell these virtuals to them, and what proof do i have? emails that I sent out the virtuals? I think buyers are taking advantage of this!

but i can't say i didn't post the item and just refund? what if i don't do anything? will these kinds of chargeback affect credit rating of my paypal account like the other open cases. i think if i have 3 open cases my account is about to get limited.
Reply With Quote
  #6  
Old 07-07-2009
Vicvelcro
 
Posts: n/a
Activity: 0%
Longevity: 0%
Default

YMMV =
Your Mileage May Vary
Your Method May Vary
Your Motive May Vary
Reply With Quote
  #7  
Old 07-07-2009
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 41,970
Thanks: 5,467
Thanked 8,997 Times in 7,022 Posts
Activity: 0%
Longevity: 95%
iTrader: (6)
Default

YMMV

Your Murder Might Viscerate!!!!!
__________________
Ever look at someone and think “WhyTF has no one hit you with a shovel yet?
Reply With Quote
  #8  
Old 07-08-2009
oompaloompa's Avatar
Executive [VIP]
 
Join Date: Jul 2008
Posts: 9,579
Thanks: 502
Thanked 1,475 Times in 1,185 Posts
Activity: 9%
Longevity: 88%
iTrader: (7)
Default

Your mummy might vomit
__________________
https://youtu.be/bn4t0BuClbw
Reply With Quote
  #9  
Old 07-08-2009
aking's Avatar
Executive [VIP]
 
Join Date: Aug 2008
Posts: 2,576
Thanks: 242
Thanked 215 Times in 174 Posts
Activity: 5%
Longevity: 87%
iTrader: (1)
Default

Contact the buyer directly and make sure they didn't forget they bought something. I had one buyer that did a chargeback a month later, and she claimed she forgot she purchased my item. She quickly canceled the chargeback and I got the money back. I would do this first.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
More Chargeback stupidity Dragonsden eBay Discussion! 13 11-15-2008 08:02 PM
Chargeback help (on paypal) qwerty PayPal Talk 3 04-13-2008 05:12 PM
Paypal chargeback after 4 months FTW qwerty PayPal Talk 4 03-14-2008 07:49 AM
Just got my first chargeback and expect many more Ballsack eBay Discussion! 2 03-10-2008 12:26 PM
Can you chargeback to Ebay? JackNoMore eBay Suspensions 5 05-12-2007 01:23 AM


Aspkin Group

All times are GMT -5. The time now is 01:13 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts