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  #1  
Old 12-01-2018
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Default sorry, we couldn't confirm it's you

my US PayPal had been limited and over 180days.recently I had to change the mobile number cause the former is no longer active and since then I can't add a bank, withdraw to a card nor request for a check.
can I upload a photo ID and proof of address to confirm my identity? and request for a check to be sent to my address.


thanks!
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Old 12-01-2018
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Default Re: sorry, we couldn't confirm it's you

Doubtful.
Changing your phone number on paypal means youll be waiting for 4-6 months for them to accept it for verification purposes. Since the account is limited it might not even work then.
Sounds like you might need to call them to see what your options are. Keep your expectations low.
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Old 12-01-2018
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Default Re: sorry, we couldn't confirm it's you

As Slokor said, if you change your phone # expect it to be a few months before it's recognized by their system to allow it to be used. That's just the way it works, unfortunately.

If you call them to try and bypass the phone verifcation method, expect some potentially invasive questions. In the US they typically want to ask you a series of questions from public records or confirm other personal details tied to a true identity.
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