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Old 12-25-2018
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Default paypal claim when courier has provided retailer with proof of delivery

An order of over 1k was made from the gear best website to the UK.
The order never arrived.
Gearbests response was that they have proof of delivery from the courier.
The proof is just a scribble that does not look like any name or letter.
Gearbest are no longer responding.

Will PayPal accept this proof of delivery and close the claim in gearbests favor even though the order was not received?


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Old 12-25-2018
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Default Re: paypal claim when courier has provided retailer with proof of delivery

What courier was delivering the goods?
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Default Re: paypal claim when courier has provided retailer with proof of delivery

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What courier was delivering the goods?
courier is yodel
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Default Re: paypal claim when courier has provided retailer with proof of delivery

If its delivery confirmation on Yodel website then its delivered in PayPals eyes.

Also, most people just scribble when signing for a parcel.

I would contact Yodel directly to find out what's happened. Ask your neighbours too.
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Default Re: paypal claim when courier has provided retailer with proof of delivery

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Originally Posted by Twisty View Post
If its delivery confirmation on Yodel website then its delivered in PayPals eyes.

Also, most people just scribble when signing for a parcel.

I would contact Yodel directly to find out what's happened. Ask your neighbours too.

Will Halifax bank see it this way as well if they request a chargeback?

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Old 12-25-2018
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Default Re: paypal claim when courier has provided retailer with proof of delivery

No the chargeback will effect your PayPal account and not the bank and you should call yodel and ask for the last delivery scan GPS location as this can pin point exactly where it was scanned.
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Default Re: paypal claim when courier has provided retailer with proof of delivery

Thanks for this advice but I have been told by several parties that I do not have a contract with the courier, only with gear best.
The GPS tracking is my address but I did not recieve the order.

The courier is not able to issue a refund.
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Default Re: paypal claim when courier has provided retailer with proof of delivery

Seems like the courier has either taken the item I’d be kicking up a big fuss with yodel, threaten to repot It to the police see if that makes them pull their finger out of their arse or take the business you purchased from to small claims as the fact is you have not received the item full stop. It’s not an easy one though your gonna have to fight for it.
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Default Re: paypal claim when courier has provided retailer with proof of delivery

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Originally Posted by 13obby View Post
No the chargeback will effect your PayPal account and not the bank and you should call yodel and ask for the last delivery scan GPS location as this can pin point exactly where it was scanned.
I just checked the yodel website which states "only the contract holder can register a claim with us"
Gearbest is the contract holder.

Gear best did offer a partial refund so maybe gear best know it was not delivered?
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Default Re: paypal claim when courier has provided retailer with proof of delivery

garbage best

Last edited by doe_joe; 12-26-2018 at 06:38 PM.
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