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UK eBay & Paypal General discussions about eBay.co.uk Suspensions and Paypal.co.uk limited accounts. This forum is geared towards UK eBay & Paypal sellers.

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  #1  
Old 09-30-2009
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Default special delivery claim

got my goods today forwarded from my mailbox, originally came from HK...

They were worth approx 250 but would sell on for approx x 4 that...

they arrived by special delivery from my mailbox to my home..I sign for them, but when I open them I see the under side of box wet and soggy and with huge hole in it, like it was stood in a puddle!, inside some items there, others not, but can see how they would have fallen out of the hole - possibly. Patching up the hole is a clear large envelope, taped on, in it is an apology letter from Royal mail saying parcel damaged in transit - good, I think - proof for a claim....

Mailman didnt mention this to me when I signed, or maybe he didnt know?!

So, I think goods insured for up to 500, in a way Ive lost more on resale, but goods are worth less than 250, anyway I intend to claim the full amount for my hassle.

How do I do this I wonder, which part of order is worth what, I can supply real invoice, not a good idea as says 250, I can make an invoice saying 1000, then they will pay the max comp of 500 possibly.

BUT, big question, its come from my mailbox provider, THEY bought this insurance but they are not product supplier - how do I get around that - the mailbox will say not their goods, also will Royal mail wonder why I ship foreign goods to a box?

Suggestions to get my compensation
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Old 09-30-2009
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That's good UK question and I hope someone has good answer. I think you should at least get what you paid for it.
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