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  #1  
Old 05-22-2019
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Default Just need to vent

Hey guys, paypal just decided in the buyers favor (who has little to no credibility on ebay) over a $530 transaction with me (a seller with hundreds, maybe thousands of successful shipments, no undelivered items, many purchases, and stellar 100% positive 275ish feedback on ebay)


I'm super pissed. The transaction happened about 2 months ago, and I guess I'm stupid because I didn't get a require a signature. Delivery confirmation wasn't available with the shipping option I purchased, so I guess you could say it's my fault, but I still think that paypal could have come to a different decision, based off of my reputation/credibility compared to the buyers.

Here's the entire conversation I with a support representative: https://jpst.it/1J79c

Anyway, anybody who actually read that, do you really think there's nothing I can do now? I already talked with USPS and they said I can't file a claim because there's no delivery confirmation.

If there's nothing I can do, should I just not pay it? My paypal account is limited right now, as I didn't have any money in it for them to give to the buyer (it's at around -530) I guess I could just make a new account... Will I get in trouble?

This happened only 20 minutes ago, so I apologize for any mistakes, I'm still upset and flustered
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  #2  
Old 05-22-2019
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Default Re: Just need to vent

Anything over $250mneeds a signature.

I hate to say it but it’s an expensive lesson to learn.
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Old 05-22-2019
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Default Re: Just need to vent

Welcome to the forum - all the best as you master stealth
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Old 05-22-2019
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Default Re: Just need to vent

Thanks for the reply. I agree, but I still don't want to back down yet. I have two ideas:

- Ship another package to buyer, this time with signature confirmation -> appeal case on paypal

- Photoshop a receipt saying that I've already refunded the buyer


I know, I know, they're kinda sketchy, but does anyone have anything to say about those?
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Old 05-22-2019
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Default Re: Just need to vent

I'm gonna have to side with support on this. Always have tracking and proof of delivery. I never sent anything out without it.
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  #6  
Old 05-22-2019
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Default Re: Just need to vent

On a side note this was educational to read on how support operates.
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  #7  
Old 05-23-2019
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Default Re: Just need to vent

You MUST have proof of delivery. If it's not available for the carrier you are using, that's on you. You need to use another carrier (FedEx?) that supports it.

Without POD, you are going to lose every time, sorry to say.
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Old 05-23-2019
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Default Re: Just need to vent

Quote:
Originally Posted by johnrichfield View Post
Thanks for the reply. I agree, but I still don't want to back down yet. I have two ideas:

- Ship another package to buyer, this time with signature confirmation -> appeal case on paypal

- Photoshop a receipt saying that I've already refunded the buyer


I know, I know, they're kinda sketchy, but does anyone have anything to say about those?
Nah....you are better than this.

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Old 05-23-2019
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Default Re: Just need to vent

Quote:
Originally Posted by johnrichfield View Post
Thanks for the reply. I agree, but I still don't want to back down yet. I have two ideas:

- Ship another package to buyer, this time with signature confirmation -> appeal case on paypal

- Photoshop a receipt saying that I've already refunded the buyer


I know, I know, they're kinda sketchy, but does anyone have anything to say about those?
After reading your OP, your chat with CS and this quoted follow up, I was going advise you to cease being ridiculous, but I thought it better to leave you with a quote from J.B Matthews:


"Unless a man has trained himself for his chance, the chance will only make him ridiculous."
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Old 05-23-2019
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Default Re: Just need to vent

Quote:
Originally Posted by johnrichfield View Post
Thanks for the reply. I agree, but I still don't want to back down yet. I have two ideas:

- Ship another package to buyer, this time with signature confirmation -> appeal case on paypal

- Photoshop a receipt saying that I've already refunded the buyer


I know, I know, they're kinda sketchy, but does anyone have anything to say about those?
Yes, do this. Just post a letter, with tracked and signature included. However, don't upload the tracking to the case otherwise the buyer could just refuse to accept the letter. Only upload the tracking after it shows signed for by the buyer.

Had to do a lot of this to win cases when I was selling digital items.
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Old 05-23-2019
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Default Re: Just need to vent

Quote:
Originally Posted by SaiJin View Post
Anything over $250mneeds a signature.

Nope. It's $750. Been that way for years now.
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  #12  
Old 05-23-2019
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Default Re: Just need to vent

Humor me, and tell me what shipping service you used to ship a $530 phone that doesn't provide proof of delivery?
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  #13  
Old 05-23-2019
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Default Re: Just need to vent

Quote:
Originally Posted by ebaystealth1974 View Post
Humor me, and tell me what shipping service you used to ship a $530 phone that doesn't provide proof of delivery?
I've have been shipping for years with USPS and other carriers and never encountered a situation where Proof of Delivery was not supported.

Even PO Boxes and rural route addresses are always valid for POD. Something doesn't make sense here.
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  #14  
Old 05-23-2019
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Default Re: Just need to vent

Quote:
Originally Posted by nickopedia View Post
I've have been shipping for years with USPS and other carriers and never encountered a situation where Proof of Delivery was not supported.

Even PO Boxes and rural route addresses are always valid for POD. Something doesn't make sense here.
Same. lol
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  #15  
Old 05-23-2019
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Default Re: Just need to vent

Quote:
Originally Posted by Humm View Post
Yes, do this. Just post a letter, with tracked and signature included. However, don't upload the tracking to the case otherwise the buyer could just refuse to accept the letter. Only upload the tracking after it shows signed for by the buyer.

Had to do a lot of this to win cases when I was selling digital items.
Smart move for digital item sales.
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  #16  
Old 05-24-2019
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Default Re: Just need to vent

Pity the rest of the thread did not stay in your memory banks, rsot.

Note to you....the PayPal of the OP is limited.

Hence the vent.

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