Paypal case - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 10-16-2019
Junior Member
 
Join Date: Dec 2018
Posts: 72
Thanks: 27
Thanked 15 Times in 14 Posts
Activity: 22%
Longevity: 9%
iTrader: (0)
Default Paypal case

Sold a $3000 plus lab instrument. Buyer say's he didn't open the box until 35 days after receiving. He say's the instrument doesn't work. He opened up a ebay return that I denied as it was outside of the return window.
He has now opened a paypal case. I paid a shipping company to professionally pack and insure the item. Shipping company will not be liable now as its been almost 2 months.
Been screwed by paypal many times. I know the basics- date sold, tracking, delivery, emails, method of shipment. Any other pointers when responding to the paypal case.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 10-16-2019
slokor's Avatar
Executive [VIP]
 
Join Date: Aug 2008
Posts: 8,944
Thanks: 299
Thanked 2,054 Times in 1,510 Posts
Activity: 95%
Longevity: 88%
iTrader: (89)
Default Re: Paypal case

Not realy.
Sounds like you know the system and know what to expect and how to respond.
Hate the fact that theyre usually on the side of the buyer but sounds like if anyone has a chance of winning this one it would be you since you know how to respond properly to their info requests and have done everything properly.
Would love to know how this one turns out. Iif you could post an update when its resolved that would be great.
__________________
USA SELLER ACCOUNT EXCLUSIVES: 1,000/$100,000 AND 5,000/$500,000 - AGED!
ENTER MY STORE OR CONTACT ME
Reply With Quote
  #3  
Old 10-16-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,125
Thanks: 858
Thanked 546 Times in 507 Posts
Activity: 98%
Longevity: 12%
iTrader: (0)
Default Re: Paypal case

I am afraid Paypal wlll ask him to return the item on his dime and you will refund when tracking and signature confirmed delivery.
Is it brand new,does it come with warranty,or you just buy insurance with the shipper?
if he loses on Paypal,he will just file a chargeback with his cc issuer.
and you will pay $20 chargeback fee.
Dont let him go the cc issuer route,some may not even ask him to return the item and PAYPAL does not do much to represent your interest
Reply With Quote
  #4  
Old 10-16-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,125
Thanks: 858
Thanked 546 Times in 507 Posts
Activity: 98%
Longevity: 12%
iTrader: (0)
Default Re: Paypal case

Can the problem be fixed on his end,you can call him and ask if it can be repaired,and how much?
sometimes a buyer may not know how to use the equipment,?
Reply With Quote
  #5  
Old 10-17-2019
Junior Member
Threadstarter  
 
Join Date: Dec 2018
Posts: 72
Thanks: 27
Thanked 15 Times in 14 Posts
Activity: 22%
Longevity: 9%
iTrader: (0)
Default Re: Paypal case

I offered to have the item inspected and repaired. Buyer apparently is not interested. I will let you know how it goes. Thanks
Reply With Quote
  #6  
Old 10-17-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,125
Thanks: 858
Thanked 546 Times in 507 Posts
Activity: 98%
Longevity: 12%
iTrader: (0)
Default Re: Paypal case

It could be an Ebay rental !!!!!!!
Reply With Quote
  #7  
Old 10-18-2019
Junior Member
Threadstarter  
 
Join Date: Dec 2018
Posts: 72
Thanks: 27
Thanked 15 Times in 14 Posts
Activity: 22%
Longevity: 9%
iTrader: (0)
Default Re: Paypal case

Update-
Paypal has decided its best for the buyer to return the item. So basically I am going to get back a non working item that is so specialized I wont be even able to sell for parts. Plus it says once tracking shows delivered they will refund the buyer. Hope they take as much care in packing as I did. Another screwed seller. I realize its part of doing business but this system is flawed.
Reply With Quote
  #8  
Old 10-18-2019
SaiJin's Avatar
Super Moderator
 
Join Date: Jul 2008
Posts: 8,620
Thanks: 242
Thanked 1,352 Times in 1,148 Posts
Activity: 79%
Longevity: 88%
iTrader: (2)
Default Re: Paypal case

Unfortunately you are right. This is how it is in USA.

But check your goods when you receive them back, you never know what to expect.
Reply With Quote
  #9  
Old 10-18-2019
james_112233's Avatar
Senior Member
 
Join Date: Mar 2017
Posts: 1,130
Thanks: 293
Thanked 274 Times in 209 Posts
Activity: 46%
Longevity: 22%
iTrader: (0)
Default Re: Paypal case

kinsey all you have to do is report the buyer to the police and say you got back an item that was different to what you sent.

Sign an affidavit.

Fax it all to paypal and they will refund you as well.

So the buyer gets a refund. You get a refund. Paypal loses out but then recoupes that balance from stealth sellers when they freeze their accounts ...

It's one viscious circle.
Reply With Quote
  #10  
Old 10-18-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,125
Thanks: 858
Thanked 546 Times in 507 Posts
Activity: 98%
Longevity: 12%
iTrader: (0)
Default Re: Paypal case

This is a $3k equipment.
I have never heard of PAYPAL reimbursing seller because it is not as described.
Ebay money back guarantee will ,if it is a small amount.
It is hard to believe a buyer will wait more than 30 days to open a $3k package,did you read his feedback?
There may not be anything wrong with the item,it could be he used the item and now he wants to return it.
What is the item??
FYI,Ebay has a customer service which deals with item over $1k,not that it can help you now,but just you know.
Reply With Quote
  #11  
Old 10-18-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,125
Thanks: 858
Thanked 546 Times in 507 Posts
Activity: 98%
Longevity: 12%
iTrader: (0)
Default Re: Paypal case

Quote:
Originally Posted by kinsey View Post
Update-
Paypal has decided its best for the buyer to return the item. So basically I am going to get back a non working item that is so specialized I wont be even able to sell for parts. Plus it says once tracking shows delivered they will refund the buyer. Hope they take as much care in packing as I did. Another screwed seller. I realize its part of doing business but this system is flawed.
what is the item?
Is it used or brand new with warranty?
There are some items with moving parts inside,if it is not shipped in original box,there is no guarantee it would work once arrived,like electronic items
Reply With Quote
  #12  
Old 10-18-2019
Junior Member
Threadstarter  
 
Join Date: Dec 2018
Posts: 72
Thanks: 27
Thanked 15 Times in 14 Posts
Activity: 22%
Longevity: 9%
iTrader: (0)
Default Re: Paypal case

The way they write the email, as soon as they show it delivered back to me they are going to refund the buyer. Even if its a pile of glass and plastic pieces. They ripped the funds out of my account as soon as he made a complaint. Our law enforcement in California is a joke. I'd like to give the buyer the benefit of the doubt. Hopefully he gets so busy he forgets to return it.
Reply With Quote
  #13  
Old 10-18-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,125
Thanks: 858
Thanked 546 Times in 507 Posts
Activity: 98%
Longevity: 12%
iTrader: (0)
Default Re: Paypal case

I dont know anyone who is too busy to forget returning a $3k item he does not want!
Dont sell anything on Ebay you cant afford to lose,when I sell something $1k or more,I get nervous and I am an old timer ,been selling for 20 years.
You should look into selling where you can specify local pickup,cash only.
Reply With Quote
  #14  
Old 10-18-2019
Junior Member
 
Join Date: May 2012
Posts: 136
Thanks: 37
Thanked 55 Times in 39 Posts
Activity: 0%
Longevity: 59%
iTrader: (0)
Default Re: Paypal case

Paypal might respond to a police report. Of course the police aren't going to solve the crime, you just need to go to the police station and file a report and fax that to Paypal.

In the future try calling Paypal. The last year they have actually been reasonable when it comes to "item not described" cases opened 2 months later.



Quote:
Originally Posted by james_112233 View Post
kinsey all you have to do is report the buyer to the police and say you got back an item that was different to what you sent.

Sign an affidavit.

Fax it all to paypal and they will refund you as well.

So the buyer gets a refund. You get a refund. Paypal loses out but then recoupes that balance from stealth sellers when they freeze their accounts ...

It's one viscious circle.
Reply With Quote
  #15  
Old 10-19-2019
Leep's Avatar
Junior Member
 
Join Date: Oct 2019
Posts: 26
Thanks: 11
Thanked 4 Times in 3 Posts
Activity: 7%
Longevity: 3%
iTrader: (0)
Default Re: Paypal case

NOt good news.Try provide detail to win in the case .
Reply With Quote
  #16  
Old 10-19-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,125
Thanks: 858
Thanked 546 Times in 507 Posts
Activity: 98%
Longevity: 12%
iTrader: (0)
Default Re: Paypal case

OP is just speculating he could get an empty box ,I doubt he will.
The item may not even be damaged,just the buyer has used it and does not need it anymore,it is called Ebay rental.
Sometimes they have an identical item,they just need a part to make it whole,so they buy yours and strip the part they need,it could be a camera lens,guitar,laptop ,anything.
There are also cases where they are attending an important function and need your designer handbag,shoes,dress,tuxedo>
Reply With Quote
  #17  
Old 10-28-2019
Junior Member
Threadstarter  
 
Join Date: Dec 2018
Posts: 72
Thanks: 27
Thanked 15 Times in 14 Posts
Activity: 22%
Longevity: 9%
iTrader: (0)
Default Re: Paypal case

Update. The buyer never uploaded a tracking number or said he returned the item. Paypal put the $ back into my account. I will be on the lookout for the chargeback now. Good news for now, though I don't think this is over yet.
Reply With Quote
  #18  
Old 10-28-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,125
Thanks: 858
Thanked 546 Times in 507 Posts
Activity: 98%
Longevity: 12%
iTrader: (0)
Default Re: Paypal case

This is good news,may be he wants to keep the item.
You never know ,he could be reselling it and now he found a buyer.
Reply With Quote
  #19  
Old 10-29-2019
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 60,635
Thanks: 4,753
Thanked 7,344 Times in 6,695 Posts
Activity: 100%
Longevity: 78%
iTrader: (7)
Default Re: Paypal case

Quote:
Originally Posted by kinsey View Post
Update. The buyer never uploaded a tracking number or said he returned the item. Paypal put the $ back into my account. I will be on the lookout for the chargeback now. Good news for now, though I don't think this is over yet.
Congrats on this kinsey
Reply With Quote
The Following User Says Thank You to rsot For This Useful Post:
kinsey (10-30-2019)
  #20  
Old 10-29-2019
Senior Member
 
Join Date: Apr 2014
Posts: 1,753
Thanks: 330
Thanked 320 Times in 254 Posts
Activity: 30%
Longevity: 45%
iTrader: (1)
Default Re: Paypal case

Quote:
Originally Posted by agent006140 View Post
I am afraid Paypal wlll ask him to return the item on his dime and you will refund when tracking and signature confirmed delivery.
Is it brand new,does it come with warranty,or you just buy insurance with the shipper?
if he loses on Paypal,he will just file a chargeback with his cc issuer.
and you will pay $20 chargeback fee.
Dont let him go the cc issuer route,some may not even ask him to return the item and PAYPAL does not do much to represent your interest
Unless something changed Iím unaware of, PayPal forces buyers to pay return shipping ....always
Reply With Quote
  #21  
Old 10-29-2019
Senior Member
 
Join Date: Apr 2014
Posts: 1,753
Thanks: 330
Thanked 320 Times in 254 Posts
Activity: 30%
Longevity: 45%
iTrader: (1)
Default Re: Paypal case

Quote:
Originally Posted by kinsey View Post
Update. The buyer never uploaded a tracking number or said he returned the item. Paypal put the $ back into my account. I will be on the lookout for the chargeback now. Good news for now, though I don't think this is over yet.
Chargebacks for unauthorized purchases, which is how itís reported 99% of the time means you win regardless. Nothing to worry about
Reply With Quote
The Following User Says Thank You to solefoodbk For This Useful Post:
kinsey (10-30-2019)
  #22  
Old 10-29-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,125
Thanks: 858
Thanked 546 Times in 507 Posts
Activity: 98%
Longevity: 12%
iTrader: (0)
Default Re: Paypal case

How could the buyer file UA after filing INAD on Ebay and then Paypal?
Paypal UA seller protection-all the seller has to show is that he has shipped to the address given by Paypal,not necessarily has been delivered .
Unless what he sold does not qualify for seller protection,OP did not tell us what the $3k item is?
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Buyer lost eBay case and open Paypal case help wendychen2000us eBay Discussion! 4 10-08-2018 09:53 PM
Buyer lost a return case with ebay and opened a case with paypal what do i do? xxbossman111 PayPal Talk 4 01-17-2018 10:46 AM
eBay decides case in my favor but buyer opens case in paypal Yng.Strategist eBay Discussion! 4 07-14-2016 06:18 PM
Scammer open the case for not receiving item before I open unpaid case. Help wendychen2000us eBay Discussion! 4 04-28-2016 12:45 PM
Paypal case need help edvinasi PayPal Talk 0 12-28-2012 06:37 AM


Aspkin Group

All times are GMT -5. The time now is 03:20 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts